
John Espina
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Total activity33
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by John Espina-
John Espina commented,
This is a very helpful; article
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John Espina commented,
Your ticket has been assigned to our advocacy team. If you want to wait for an agent to join, most customers hear back in 15 minutes. Otherwise, feel free to check back later or watch for an updat...
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John Espina commented,
Hi, Good day! This is again John, I am already working on this ticket #11427373 and will merge this to avoid confusion. Thank you!
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John Espina commented,
Hi Stefano, In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script. Unfortunately, curre...
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John Espina commented,
Hi Matthew, I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996. For now, I will be closing t...
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John Espina commented,
Hi Matthew, In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s. Please see this link: https://support.zendesk.com/h...
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John Espina commented,
Hi Rachel, In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer. Here are some article links that you can refer to: https...
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John Espina commented,
Hi Matt, In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data wit...
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John Espina commented,
Hi Edwin, You can try this formula: IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))...
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John Espina commented,
Hi Monica, I will be creating a ticket with regards to your concern about automation setup.