John Espina

Zendesk Customer Care

Total activity

33
Last activity

November 08, 2023 19:50
Member since

May 13, 2021 00:08
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0 users
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Votes

1
Subscriptions

17

Activity overview

Latest activity by John Espina

John Espina commented, November 08, 2023 19:50
This is a very helpful; article
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- John Espina
- Created November 08, 2023 19:50
- 0 votes
John Espina commented, June 29, 2023 21:21
Your ticket has been assigned to our advocacy team. If you want to wait for an agent to join, most customers hear back in 15 minutes. Otherwise, feel free to check back later or watch for an updat...
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- John Espina
- Created June 29, 2023 21:21
- 0 votes
John Espina commented, April 13, 2023 19:16
Hi, Good day! This is again John, I am already working on this ticket #11427373 and will merge this to avoid confusion. Thank you!
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- John Espina
- Created April 13, 2023 19:16
- 0 votes
John Espina commented, August 13, 2021 19:58
Hi Stefano, In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script. Unfortunately, curre...
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- John Espina
- Created August 13, 2021 19:58
- 1 vote
John Espina commented, August 13, 2021 18:56
Hi Matthew, I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996. For now, I will be closing t...
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- John Espina
- Created August 13, 2021 18:56
- 0 votes
John Espina commented, August 12, 2021 19:17
Hi Matthew, In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s. Please see this link: https://support.zendesk.com/h...
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- John Espina
- Created August 12, 2021 19:17
- 0 votes
John Espina commented, August 12, 2021 19:09
Hi Rachel, In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer. Here are some article links that you can refer to: https...
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- John Espina
- Created August 12, 2021 19:09
- 0 votes
John Espina commented, July 02, 2021 20:12
Hi Matt, In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data wit...
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- John Espina
- Created July 02, 2021 20:12
- 0 votes
John Espina commented, June 30, 2021 19:52
Hi Edwin, You can try this formula: IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))...
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- John Espina
- Created June 30, 2021 19:52
- 0 votes
John Espina commented, May 06, 2021 16:56
Hi Monica, I will be creating a ticket with regards to your concern about automation setup.
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- John Espina
- Created May 06, 2021 16:56
- 0 votes