John Espina
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Total activity25
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Last activity
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Activity overview
Latest activity by John Espina-
John Espina commented,
Hi Stefano, In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script. Unfortunately, curre...
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John Espina commented,
Hi Matthew, I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996. For now, I will be closing t...
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John Espina commented,
Hi Matthew, In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s. Please see this link: https://support.zendesk.com/h...
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John Espina commented,
Hi Rachel, In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer. Here are some article links that you can refer to: https...
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John Espina commented,
Hi Matt, In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data wit...
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John Espina commented,
Hi Edwin, You can try this formula: IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))...
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John Espina commented,
Hi Zach, To answer your question, as long as the ticket has been solved it will be counted as an attitude following this recipe. So it doesn't matter who solved that tickets either the Assignee or...
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John Espina commented,
Hi Nilton, In regards to that, you actually use the end-points on this article I provided before. GET /v2/deals/:deal_id/associated_contacts John Espina | Customer Advocate
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John Espina commented,
Hi Nilton, If a deal has multiple contacts associated with it, you're only able to export the primary contact on the deal. otherwise, you would need to use the API to pull all associated contacts h...
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John Espina commented,
Hi Monica, I will be creating a ticket with regards to your concern about automation setup.