John Espina
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Recent activity by John Espina-
Hi Stefano, In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script. Unfortunately, curre...
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Hi Matthew, I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996. For now, I will be closing t...
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Hi Matthew, In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s. Please see this link: https://support.zendesk.com/h...
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Hi Rachel, In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer. Here are some article links that you can refer to: https...
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Hi Matt, In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data wit...
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Hi Allison, In regards to your concern, the only article that I pulled up here on how to create a query report about customer satisfaction, https://support.zendesk.com/hc/en-us/articles/36005926285...
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Hi Michael, In regards to that, we appreciate you following the steps on this article but as per checking currently, there is a way to enable the hierarchy of the sections/ subsections. However, y...
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Hi Sharon, In regards to that, we understand and appreciate your feedback on this. As per checking, I am not sure if currently there is a way to enable this but you can always send feedback/ post...
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Hi Edwin, You can try this formula: IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))...
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Hi Ramona, In regards to your concern, I am not sure if time zones can affect the deliverability of your ticket responses but you can check some common issues that cause the delay of your email de...