John Espina
-
Total activity26
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions13
Comments
Recent activity by John Espina-
Hi Stefano, In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script. Unfortunately, curre...
-
Hi Matthew, I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996. For now, I will be closing t...
-
Hi Matthew, In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s. Please see this link: https://support.zendesk.com/h...
-
Hi Rachel, In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer. Here are some article links that you can refer to: https...
-
Hi Matt, In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data wit...
-
Hi Allison, In regards to your concern, the only article that I pulled up here on how to create a query report about customer satisfaction, https://support.zendesk.com/hc/en-us/articles/36005926285...
-
Hi Michael, In regards to that, we appreciate you following the steps on this article but as per checking currently, there is a way to enable the hierarchy of the sections/ subsections. However, y...
-
Hi Edwin, You can try this formula: IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))...
-
Hi Ramona, In regards to your concern, I am not sure if time zones can affect the deliverability of your ticket responses but you can check some common issues that cause the delay of your email de...
-
Hi Zach, To answer your question, as long as the ticket has been solved it will be counted as an attitude following this recipe. So it doesn't matter who solved that tickets either the Assignee or...