Jon Daniels
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Total activity280
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Last activity
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Activity overview
Latest activity by Jon Daniels-
Jon Daniels commented,
Hi Kayla - that's correct, in the comment editor in Support, you can only have the response be in a LTR or RTL language, there is no way to mix and match - in addition, the rich text comment editor...
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Jon Daniels commented,
The changes to any formula should be effectively shown in the values on each of the reports/dashboards using the metric or attribute that the formula is based on - the filters would only be affecte...
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Jon Daniels commented,
Hey CJ Johnson!When you use a formula to build a custom attribute or metric, it is expected that the attribute or metric works the same everywhere you use it, and will change in each report when th...
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Jon Daniels commented,
Hi Daniel!What you're describing sounds a lot like the backlog data set within Explore. This is the dataset that counts how many tickets are concurrently in a given status, but unfortunately it onl...
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Jon Daniels commented,
Hi Janki!The way to do this would be to authenticate your Chat users in one of the following manners:Enabling authenticated visitors in the Chat widgetEnabling authenticated visitors in Web Widget ...
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Jon Daniels commented,
Interesting use case, Kreg!I couldn't find any feedback regarding this in our Product Feedback regarding Guide, so I encourage you to share this feedback regarding user segments here: Feedback - He...
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Jon Daniels commented,
Hey Bex! You can paste the URL to the dashboard within the Message option on the Schedule delivery page when setting your scheduled delivery.This will give your users a way to navigate straight to ...
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Jon Daniels commented,
Hi Jason - currently it's not possible to use regular expressions in a text field condition (or just check for the presence of any text), so can you request these modifications to the text field co...
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Jon Daniels commented,
Thank you for your patience here, Ines!There is a limit of 30 elements on each Help Center page type, but can use the pagination helper {{pagination}} to allow you to show the next 30 sections with...
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Jon Daniels created an article,
Can I add pagination to my Help Center?
Question Can I add pagination to my Help Center? Answer Yes, you can use the pagination helper {{pagination}} to add pagination to the Help Center if you are comfortable using custom code in your G...