Jon Daniels
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Last activity
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Activity overview
Latest activity by Jon Daniels-
Jon Daniels commented,
Hi Daniel!What you're describing sounds a lot like the backlog data set within Explore. This is the dataset that counts how many tickets are concurrently in a given status, but unfortunately it onl...
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Jon Daniels commented,
Hi Janki!The way to do this would be to authenticate your Chat users in one of the following manners:Enabling authenticated visitors in the Chat widgetEnabling authenticated visitors in Web Widget ...
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Jon Daniels commented,
Interesting use case, Kreg!I couldn't find any feedback regarding this in our Product Feedback regarding Guide, so I encourage you to share this feedback regarding user segments here: Feedback - He...
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Jon Daniels commented,
Hey Bex! You can paste the URL to the dashboard within the Message option on the Schedule delivery page when setting your scheduled delivery.This will give your users a way to navigate straight to ...
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Jon Daniels commented,
Hi Jason - currently it's not possible to use regular expressions in a text field condition (or just check for the presence of any text), so can you request these modifications to the text field co...
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Jon Daniels commented,
Thank you for your patience here, Ines!There is a limit of 30 elements on each Help Center page type, but can use the pagination helper {{pagination}} to allow you to show the next 30 sections with...
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Jon Daniels created an article,
Can I add pagination to my Help Center?
Question Can I add pagination to my Help Center? Answer Yes, you can use the pagination helper {{pagination}} to add pagination to the Help Center if you are comfortable using custom code in your G...
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Jon Daniels commented,
Hi Meg! Graeme has a good idea here, and if you would also like to scrape the events of those already existing tickets involved, you can do so with the audits endpoint in the Support API: Zendesk D...
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Jon Daniels commented,
Hi James!Your question was answered in a ticket, but I'm sharing that answer in a comment here for any future visitors: In order to achieve what you'd like, you'll need to create different Date R...
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Jon Daniels commented,
Apologies again for the trouble, and let us know if you run into any other issues as you configure things!