Dr. J
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Last activity
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Activity overview
Latest activity by Dr. J-
Dr. J created an article,
Choosing the best authentication option for my account
What's my plan? Overview Zendesk offers the ability to split authentication methods for agents and end users. Apart from the Zendesk authentication, you also have more advanced authentication optio...
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Dr. J created an article,
Personalize your communication with User and Organization Fields
One of the things that I have struggled with as a small business owner (I teach music on the side), is finding a way to quickly, elegantly, and efficiently track my customer information, and ca...
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Dr. J created an article,
Security, passwords, and an opportunity to have a more secure digital life.
What's my plan? Security, Passwords, and Opportunity Can we be honest? Passwords can be a pain. When you have a great password, it’s annoying to have to come up with another one for every si...
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Dr. J created an article,
I am seeing an error when trying to setup Zendesk Provisioned SSL
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt. Resoluti...
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Dr. J created an article,
How can I remove the "Submit a request" link from my Help Center?
Question How do I hide the Submit a request link from my Help Center in Zendesk Guide? Answer Help Center comes with a set of helpers that perform certain actions. Delete the new_request link helpe...
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Dr. J created an article,
Enhancing customer communication, comprehension, and retention with the use of media
Customer Communication… gone wild One of the most challenging aspects to customer communication is striking the perfect balance of: Brevity Thoroughness Personality It’s a tough game. How can you...