Dr. J
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Recent activity by Dr. J-
I am seeing an error when trying to setup Zendesk Provisioned SSL
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt. Resoluti...
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Personalize your communication with User and Organization Fields
One of the things that I have struggled with as a small business owner (I teach music on the side), is finding a way to quickly, elegantly, and efficiently track my customer information, and ca...
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Security, passwords, and an opportunity to have a more secure digital life.
Security, Passwords, and Opportunity Can we be honest? Passwords can be a pain. When you have a great password, it’s annoying to have to come up with another one for every site you use, ri...
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Enhancing customer communication, comprehension, and retention with the use of media
Customer Communication… gone wild One of the most challenging aspects to customer communication is striking the perfect balance of: Brevity Thoroughness Perso...
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How can I remove the "Submit a request" link from my Help Center?
Question How do I hide the Submit a request link from my Help Center in Zendesk Guide? Answer Help Center comes with a set of helpers that perform certain actions. Delete the new_request link helpe...
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Choosing the best authentication option for my account
Overview Zendesk offers the ability to split authentication methods for agents and end users. Apart from the Zendesk authentication, you also have more advanced authentication options. For more i...