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Josephine Anchuelo

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Latest activity by Josephine Anchuelo
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    Josephine Anchuelo created an article,

    How can I send chat transcripts manually?

    Question How can I manually send chat transcripts to customers? Can customers request their chat transcript themselves?  Answer  If you are an agent, you can manually send chat transcripts by follo...

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    Josephine Anchuelo commented,

    Hi Nate, sorry for the confusion but you need to be on your Zendesk chat dashboard to be able to see the sound and notification options. Click the Zendesk Products icon (icon with 4 tiny squares) ...