Joy Anchuelo-Reyes
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Activity overview
Latest activity by Joy Anchuelo-Reyes-
Joy Anchuelo-Reyes created an article,
How can I send chat transcripts manually or automatically?
Question Can end users manually request chat transcripts in messaging? How can I manually send chat transcripts to customers? Can customers request their chat transcript themselves? Answer After a...
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Joy Anchuelo-Reyes commented,
Hi Nate, sorry for the confusion but you need to be on your Zendesk chat dashboard to be able to see the sound and notification options. Click the Zendesk Products icon (icon with 4 tiny squares) ...