Josh
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Total activity93
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Last activity
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Member since
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Activity overview
Latest activity by Josh-
Josh commented,
Hi Elton! Thank you for reaching out to us. This can be corrected by logging in the correct credentials however, I would highly advise that you get it touch with your admins as they have control ov...
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Josh commented,
Hi Omer! Thank you for reaching out to us. Currently, we only support languages as described on this article. I would highly suggest keeping the English setup in the bot as it's the most known lang...
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Josh commented,
Hi Nikola, Thank you for the information. I'll be happy to move this into a ticket to investigate further.
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Josh commented,
Hi Chris, Thank you. Most common cause is that the user is suspended but if it's not, the email was flagged as spam by Zendesk's email detection filters. Some messages, if flagged with very high co...
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Josh commented,
Hi Andy! This method is actually needed if you want custom disclaimers for multiple ticket forms. For this, it will really involve custom coding.
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Josh commented,
Hi Chris! Could you share with us the cause of suspensions in the tickets?
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Josh commented,
Hi Stephen, Thank you for reaching out to us. If you recover a ticket from suspended queue, the system will recognize that the email is safe and will increase its score not to be suspended in the f...
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Josh commented,
Hi Nikola, Thank you for reaching out to us. We currently to do not have any bugs regarding this, what I can suggest is probably the mouse where you move it is not smooth. In regards to letters con...
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Josh commented,
Hi Ryan! Thank you for raising this. Upon checking the screenshot you have provided, the way you typed the "qq.com" in the blocklist section is incomplete. According to THIS it should be "reject:qq...
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Josh commented,
Hi Qin! Most likely there is a condition not present on those tickets that would make the trigger fire. I would suggest following THIS to troubleshoot your triggers.