Josh
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Total activity69
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Last activity
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Member since
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Activity overview
Latest activity by Josh-
Josh commented,
Hi 박정수, Thank you for messaging us. Explore is affected by the timezone in Support settings but the time depends on the schedule on Explore: I would highly recommend checking if the timezone on yo...
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Josh commented,
Hi Taylor! Thank you for messaging us. There are 2 types of call transfer warm and cold. Cold transfers are calls where in the agent does not speak with the one receiving the call while warm transf...
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Josh commented,
Hi Akhil! Thank you for messaging us. Normally, a clear cache and cookies of the browser can fix this. Alternatively, you must acknowledge the error message before navigating to other pages.Is this...
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Josh commented,
Hi Zeeshan, Thank you for reaching out to us. Articles suggestions by default appears when customers search for keywords win the widget. If you want your Web Widget (Classic) to automatically sugge...
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Josh commented,
Hi John! Thank you for reaching out to us. Explore Permission means features available for Zendesk Explore (if available). While Reports tool in Support is just a basic overview. Zendesk Explore is...
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Josh commented,
Hi David! Thank you for messaging us. There are no changes in our shortcut keys, try clearing the cache and cookies of your browser and it might restore the previous settings you had before.
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Josh commented,
Hi Ashley! Thank you for reaching to us. With Zendesk, you can monitor and interact with Twitter accounts, and convert tweets into tickets. As an agent, you can reply to these tickets through Twitt...
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Josh commented,
Hi Marcie! Thank you for reaching out to us. Currently, only articles can be disabled for commenting as per our documentation. However, I believe I can see your use-case on this one and it will be...
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Josh commented,
Hi 早川洋平! Thank you for messaging us. If ever the limit is exceeded there will be a messaging stating this once you reached it. You can also refer to this ARTICLE for more information about Guide l...
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Josh commented,
Hi Katrina! Thank you for reaching out to us. Currently, requesting a CSAT from an agent experience is no longer available. With messaging, CSAT rating is automatically sent the moment the ticket w...