Joyce
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Total activity191
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes4
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Subscriptions34
Activity overview
Latest activity by Joyce-
Joyce commented,
Hello James, 1. Zendesk recommends creating a Zendesk support address for each forwarded account instead. Though this workflow is recommended, this still depends on your use case. You can have 1:1 ...
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Joyce commented,
Hello Vianne, I created a ticket for your inquiry as this will require us to check the details in your account. Our team will be in touch with you via email.
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Joyce commented,
Hello Ubiquity Jhe Daryl Juson, A call is tagged as a 'missed call' when the agent fails to answer the call within the Call offering time limit configured in the Talk number. There are instances w...
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Joyce commented,
Hello Lauren, Chatbots or any third-party tools whose purpose is to serve Guide articles will only send articles to requesters/end users that they have access to. If your articles are all restricte...
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Joyce commented,
Hello Spyros, The "Require department" option will only appear in the pre-chat form if you have department/s that are enabled for Chat. In the Chat dashboard under Settings > Departments, there's a...
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Joyce commented,
Hello Kenny, Moving your custom automation on top of the system automation may work. However, Zendesk has an inborn rule wherein Tickets are automatically closed 28 days after they're set to Solved...
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Joyce commented,
Hello Cristina, Are you looking to translate the article title and content into different languages? If so, you can add a translated version of your article based on the languages enabled on your H...
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Joyce commented,
Hi Shawn, We appreciate your feedback on our A2P registration process, and we would like to sincerely apologize for the inconvenience that this may have caused. We'll let the respective know about ...
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Joyce commented,
Hallo Dennis, Platzhalter in Auslösern werden unterdrückt, wenn alle folgenden Kriterien erfüllt sind: Jeder kann Tickets einreichen ist aktiviert. Benutzer um Registrierung bitten ist deaktivie...
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Joyce commented,
Hello Ronald, Upon checking, we received your registration on September 8, 2023, and it is currently in the verification process. Our team will reach out to you via email if we need further informa...