Joyce
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Total activity75
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes4
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Subscriptions19
Activity overview
Latest activity by Joyce-
Joyce commented,
Hey Lara, When you migrated to the Enhanced CC and Followers Experience, the "Add CC" condition will be replaced by the "Add Follower". When an agent is added as a follower on a ticket, he will rec...
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Joyce commented,
Hey Jameela, "Comment mode" is optional when using "Comment/description" in a macro. Though this condition is not required, it has an advantage when both conditions are added in a macro. If you nee...
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Joyce commented,
Hey Lara, The automation Request customer satisfaction rating (System Automation) does not work on Talk tickets due to its condition "Privacy Is Ticket has public comments". Talk tickets do not inc...
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Joyce commented,
Hello, The Reporting overview in the Support interface is not configurable. Adding tabs and bringing custom reports or dashboards on this page is not possible. This page will show built-in reports ...
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Joyce commented,
Hi Yardi, You can change the name in the outgoing email notifications by setting a preferred name in the Name (optional) field for your support address. First, identify the email associated with yo...
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Joyce commented,
That's great news, Larry! We'll be solving the ticket created for this.
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Joyce commented,
Hi Larry, I'm going to create a ticket on your behalf so our team can get this resolved for you. You'll receive an email shortly stating your ticket has been created so feel free to reply back to t...
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Joyce commented,
Hi Helen, A CSAT survey will be sent to the customer when the ticket meets all the conditions in the CSAT automation - the default CSAT automation is named Request customer satisfaction rating (Sys...
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Joyce commented,
Hi Larry, To select your Talk number in the "From" action of the trigger, the number has to be SMS capable and the Text feature is enabled on it. Check out this article to enable Text for a Talk n...
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Joyce commented,
Hi CJ, Only Administrators do have the ability to add new agents to the account. Creating or editing other agent or admin profiles is a permission that is available to admins but can't be assigned ...