Joyce
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Total activity272
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Last activity
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Member since
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Activity overview
Latest activity by Joyce-
Joyce commented,
Hello Rafa, If messaging is enabled on your widget, chat transcript for logged-in visitors will not be shared across your brand widgets. The chat started by the end-user on Brand A is not visible o...
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Joyce commented,
Hello Ryan, There isn’t a way a native feature or an API or app that can be used to edit the Support interface and hide user information such as email addresses from an agent. You can only restrict...
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Joyce commented,
Hello Brettany, If you would like to trigger an internal note to be automatically added to an agent-created ticket, you can achieve this with the Advanced AI add-on. If you have the Advanced AI add...
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Joyce commented,
Hello Sunil, At the moment, allowing end users to update ticket field values is still not possible. The end user can only add comments, add CC, or set the ticket to solved status, the same as the f...
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Joyce commented,
Hello Heather, Thank you for raising this concern. We encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and...
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Joyce commented,
Olá Yago, Para inserir os campos do ticket Time spent since last update e Total time spent em seus tickets, você precisará adicionar esses campos em cada um dos formulários de ticket em Objetos e r...
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Joyce commented,
Hello John, Only the properties available in the Request object API can be used to add a table in the Requests page. However, the ticket "group" is not included on that list. You can also visit the...
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Joyce commented,
Hello Jay, Yes, the above calculations are correct. != means not equal to Served chats show the number of chat sessions served by the agents. The calculation is if the Chat type is not equal to Off...
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Joyce commented,
Hello Naz, We created a ticket on this concern for our dedicated team to assist with the issue you are seeing when your app interacts with the new agent interface. The dedicated team will be in tou...
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Joyce commented,
Olá Vinícius, As restrições do Light Agent com tickets filhos de conversa paralela seguem as permissões do Light Agent. Os agentes light não podem criar ou enviar tickets secundários de conversa pa...