Joyce
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Total activity28
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Joyce-
Joyce commented,
Hi Stevon! The "Agent removal" warning message is a default warning for all users when downgrading an agent seat. As long as you are downgrading seats that are not occupied by your active agents, t...
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Joyce commented,
Hi Justin! When a non-restricted agent creates a ticket using agent forwarding, the ticket comes in as unassigned. While when a restricted agent creates a ticket using agent forwarding, the ticket ...
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Joyce commented,
Hi Ben! This issue is continuously being worked on by our Development team with Microsoft for a permanent fix. As a workaround, you can install the Zendesk Outlook integration as a custom add-in. ...
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Joyce commented,
Hi Larry, I'm afraid that this is currently not possible with the current Zendesk functionality. I will mark that as product feedback though so our engineers can consider it in future releases.
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Joyce commented,
Hi Larry! There's currently no option to only remove the "suspend a user" access in an agent's role permission. You can modify the End-user profile access to Read only within the agent's role to di...
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Joyce commented,
Hey Orin, I can see that you have an open ticket on this issue, which is actively being investigated by a member of our Advocacy team. You will receive an email update on the status of the request.
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Joyce commented,
Hi Hesham, Customer Satisfaction Survey is being sent via email only and it is technically not possible for Facebook or Twitter tickets to receive the survey email notification. It is also not pos...
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Joyce commented,
Hey @..., I would recommend that you go to Admin > Manage > Ticket Fields and check the field type for this field as it might accidentally be created as a Drop-down field instead of a Multi-select ...
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Joyce commented,
Hi @..., For new users, their language is automatically detected by the text contained in the body of their first email sent to your Support account. The system scans the email content to look for ...
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Joyce commented,
Hi Bruce. We created a ticket with Support and will continue the conversation on the new ticket.