Joyce
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Total activity66
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Last activity
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Activity overview
Latest activity by Joyce-
Joyce commented,
That's great news, Larry! We'll be solving the ticket created for this.
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Joyce commented,
Hi Larry, I'm going to create a ticket on your behalf so our team can get this resolved for you. You'll receive an email shortly stating your ticket has been created so feel free to reply back to t...
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Joyce commented,
Hi Helen, A CSAT survey will be sent to the customer when the ticket meets all the conditions in the CSAT automation - the default CSAT automation is named Request customer satisfaction rating (Sys...
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Joyce commented,
Hi Larry, To select your Talk number in the "From" action of the trigger, the number has to be SMS capable and the Text feature is enabled on it. Check out this article to enable Text for a Talk n...
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Joyce commented,
Hi CJ, Only Administrators do have the ability to add new agents to the account. Creating or editing other agent or admin profiles is a permission that is available to admins but can't be assigned ...
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Joyce commented,
Hi Justin, You have posted in the correct place and conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
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Joyce commented,
Hey Eloy, You can definitely set voicemail for Inside and Outside of your business hours. In the Admin Center page under > Channels > Talk and email > Talk, go to the Lines tab and select the numbe...
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Joyce commented,
Hi Justin, I created test tickets to replicate the behavior of the trigger notification suppression rule. When a ticket is created and the ticket assignee is CC'd on it, the trigger "Notify assigne...
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Joyce commented,
It looks like there isn't a native way to automatically merge SMS tickets even via a trigger as there's no trigger action available for ticket merging. You may want to consider using a third-party ...
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Joyce commented,
Hi Justin! What you have observed is expected behavior. When the ticket assignee was also CC'd on the ticket reply, the trigger Notify assignee of comment update will no longer fire on the ticket. ...