Recent searches
No recent searches
![JR Lausin's Avatar](https://secure.gravatar.com/avatar/5fb4d340fd6133662ec6981b40429876?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png&r=g)
JR Lausin
Joined May 13, 2021
·
Last activity Jan 25, 2025
Following
0
Follower
1
Total activity
73
Vote
1
Subscriptions
12
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by JR Lausin
JR Lausin commented,
Thanks for contacting Zendesk Support! We apologize for the issue you're encountering. Regarding Banning user by their device ID unfortunately this is not possible as of the moment. If the user is using same email you can add it to our blocklist https://support.zendesk.com/hc/en-us/articles/6136740916250-Understanding-the-allowlist-and-blocklist
Regarding the CSAT issue have you tried adding a no-satisfaction tag to these ticket then modify your csat automation and add the condition that tag does not contain no-satisfaction this way the automation will only fire when this tag is not added.
Sincerely,
View comment · Posted Jan 25, 2025 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
View comment · Posted Jun 13, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
You're actually correct, deleting an organization would only affect the organization and not the users, tickets and other data that are tied to that org. a. It may be worth taking a look at our app marketplace to see if there's a 3rd party integration available. For example: GDPR Search Destroy (https://www.zendesk.com/marketplace/apps/support/206749/gdpr-search--destroy/) or GDPR Compliance app (https://www.zendesk.com/marketplace/apps/support/200668/gdpr-compliance/).
b. Otherwise, see how to bulk delete users: https://support.zendesk.com/hc/en-us/articles/4408883543450
-How-do-I-bulk-delete-organizations-and-users-in-Zendesk-Support- And tickets:
https://support.zendesk.com/hc/en-us/articles/4408830952474-How-can-I-bulk-delete-closed-tickets-
Sincerely,
View comment · Posted May 28, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
Thanks for contacting Zendesk Support!
If your account has the Zendesk Agent Workspace and social messaging channels or web messaging channels enabled, your agents can rely on the notifications list to show their count of unread messaging tickets.
Please check this article:
https://support.zendesk.com/hc/en-us/articles/4408820183066-Can-I-receive-desktop-or-browser-notifications-when-tickets-are-created-or-updated
Sincerely,
View comment · Posted May 27, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
Any users that were assigned to the organization will be removed from the organization (since it doesn't exist anymore) and the organization will be removed from any tickets it was assigned to. Any business rules you set up using the organization you deleted will no longer function properly.
Please check this article
https://support.zendesk.com/hc/en-us/articles/4408846640410-Managing-organizations
View comment · Posted May 27, 2024 · JR Lausin
0
Followers
1
Vote
0
Comments
JR Lausin commented,
Thanks for contacting Zendesk Support!
You might want to check Advanced AI it's an add on in your account so you can use bot please check this article.
https://support.zendesk.com/hc/en-us/articles/5524125586330-About-Zendesk-Advanced-AI
View comment · Posted Apr 27, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
We do have an article that will guide you to your desired behavior.
https://support.zendesk.com/hc/en-us/articles/4408820799130-Can-I-restrict-Chat-support-to-a-specific-group-of-users-on-the-help-center
Sincerely,
View comment · Posted Mar 09, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
I don't believe we have that feature yet. could you provide us more of your use case so we can check if there's any work around for you request?
Sincerely,
View comment · Posted Mar 06, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
Upon checking on the ticket it seems your reinstalling the app restored the functionality. Rest assured that the agent will get back with you to assist you further with your additional concerns as this is best handled on a ticket.
Sincerely,
View comment · Posted Feb 22, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments
JR Lausin commented,
You can use the Tickets created / search ratio to understand submissions from your help center more generally.
A high ticket to search ratio indicates that your customers are not performing as many searches prior to submitting their tickets. A low ticket to search ratio indicates that your customers are searching and not submitting as many tickets afterward.
SIncerely,
View comment · Posted Feb 20, 2024 · JR Lausin
0
Followers
0
Votes
0
Comments