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JR Lausin

Joined May 13, 2021

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Last activity Jan 25, 2025

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by JR Lausin

JR Lausin commented,

Community comment Feedback - Ticketing system (Support)
HI Aleksei,
 
Thanks for contacting Zendesk Support! We apologize for the issue you're encountering.  Regarding Banning user by their device ID unfortunately this is not possible as of the moment. If the user is using same email you can add it to our blocklist https://support.zendesk.com/hc/en-us/articles/6136740916250-Understanding-the-allowlist-and-blocklist
 
Regarding the CSAT issue have you tried adding a no-satisfaction tag to these ticket then modify your csat automation and add the condition that tag does not contain no-satisfaction this way the automation will only fire when this tag is not added.
 
Sincerely,
 
 

View comment · Posted Jan 25, 2025 · JR Lausin

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JR Lausin commented,

CommentEnd users and organizations
At this time, there is not a method to bulk delete organizations from within the agent interface. We recommend leveraging our API with a custom script

View comment · Posted Jun 13, 2024 · JR Lausin

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JR Lausin commented,

CommentEnd users and organizations
Hi Patrick,
 
You're actually correct, deleting an organization would only affect the organization and not the users, tickets and other data that are tied to that org.  a. It may be worth taking a look at our app marketplace to see if there's a 3rd party integration available.  For example: GDPR Search Destroy (https://www.zendesk.com/marketplace/apps/support/206749/gdpr-search--destroy/)  or GDPR Compliance app (https://www.zendesk.com/marketplace/apps/support/200668/gdpr-compliance/). 
 
b. Otherwise, see how to bulk delete users: https://support.zendesk.com/hc/en-us/articles/4408883543450
-How-do-I-bulk-delete-organizations-and-users-in-Zendesk-Support- And tickets:
 
 https://support.zendesk.com/hc/en-us/articles/4408830952474-How-can-I-bulk-delete-closed-tickets-
 
Sincerely,
 

View comment · Posted May 28, 2024 · JR Lausin

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JR Lausin commented,

CommentZendesk messaging
Hi Muhammad,
 
Thanks for contacting Zendesk Support!
 
If your account has the Zendesk Agent Workspace and social messaging channels or web messaging channels enabled, your agents can rely on the notifications list to show their count of unread messaging tickets.
 
Please check this article:
 
https://support.zendesk.com/hc/en-us/articles/4408820183066-Can-I-receive-desktop-or-browser-notifications-when-tickets-are-created-or-updated
 
Sincerely,

View comment · Posted May 27, 2024 · JR Lausin

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JR Lausin commented,

CommentEnd users and organizations
Hi Patrick,
 
Any users that were assigned to the organization will be removed from the organization (since it doesn't exist anymore) and the organization will be removed from any tickets it was assigned to. Any business rules you set up using the organization you deleted will no longer function properly.
 
Please check this article
https://support.zendesk.com/hc/en-us/articles/4408846640410-Managing-organizations
 

View comment · Posted May 27, 2024 · JR Lausin

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JR Lausin commented,

CommentWeb Widget documentation
Hi,
 
Thanks for contacting Zendesk Support!
You might want to check Advanced AI it's an add on in your account so you can use bot please check this article.
 
https://support.zendesk.com/hc/en-us/articles/5524125586330-About-Zendesk-Advanced-AI
 
 
 
 

View comment · Posted Apr 27, 2024 · JR Lausin

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JR Lausin commented,

Community comment Q&A - Chat, messaging, and widgets
Hi Lala,
 
We do have an article that will guide you to your desired behavior. 
 
https://support.zendesk.com/hc/en-us/articles/4408820799130-Can-I-restrict-Chat-support-to-a-specific-group-of-users-on-the-help-center
 
Sincerely,
 
 
 

View comment · Posted Mar 09, 2024 · JR Lausin

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JR Lausin commented,

CommentThird party and social messaging channels
Hi JJ,
 
I don't believe we have that feature yet. could you provide us more of your use case so we can check if  there's any work around for you request?
 
Sincerely,

View comment · Posted Mar 06, 2024 · JR Lausin

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JR Lausin commented,

CommentSlack integration
Hi Matt,
 
Upon checking on the ticket it seems your reinstalling the app restored the functionality. Rest assured that the agent will get back with you to assist you further with your additional concerns as this is best handled on a ticket.
 
Sincerely,

View comment · Posted Feb 22, 2024 · JR Lausin

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JR Lausin commented,

CommentReporting and analytics for help center
Hi Monica,
 
You can use the Tickets created / search ratio to understand submissions from your help center more generally.
 
A high ticket to search ratio indicates that your customers are not performing as many searches prior to submitting their tickets. A low ticket to search ratio indicates that your customers are searching and not submitting as many tickets afterward.
 
SIncerely,
 
 

View comment · Posted Feb 20, 2024 · JR Lausin

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