Jupete Manitas

Zendesk Customer Care

Total activity

145
Last activity

January 27, 2023 02:08
Member since

April 16, 2021 07:39
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Activity overview

Latest activity by Jupete Manitas

Jupete Manitas commented, January 27, 2023 02:08
Hi Ahmed, thanks for writing in here! Yes, it should be possible to use one user's Sell number.
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- Jupete Manitas
- Created January 27, 2023 02:08
- 1 vote
Jupete Manitas commented, January 16, 2023 02:02
Thank you for your update, Tim! Yes, that is right, the thread ID is not yet possibly to be exposed. Appreciate your cooperation!
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- Jupete Manitas
- Created January 16, 2023 02:02
- 0 votes
Jupete Manitas commented, January 13, 2023 10:59
Hi Tim, thanks for writing in! To confirm, you are going to send the side convo via email to your 3rd parties, is that correct? and how do you intend to expose the thread ID? However, upon testing,...
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- Jupete Manitas
- Created January 13, 2023 10:59
- 0 votes
Jupete Manitas commented, January 13, 2023 10:34
Hi Jim, thanks for writing in! This feature is already enabled for new accounts but for accounts created before June 15, 2022, this is still optional if you want to use the simplified threading. It...
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- Jupete Manitas
- Created January 13, 2023 10:34
- 0 votes
Jupete Manitas commented, January 10, 2023 05:37
Hi Ahmed, thank you for these screenshots. Please know that I have created a ticket so we can continue the troubleshooting. See you on that ticket. Thanks!
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- Jupete Manitas
- Created January 10, 2023 05:37
- 0 votes
Jupete Manitas commented, January 09, 2023 10:38
Hi Ahmed, thanks for writing in! It looks like it is the same with Zoom where a link will be visible when you book a meeting outside Sell and syncs to your appointment app and calender in Sell. Is ...
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- Jupete Manitas
- Created January 09, 2023 10:38
- 0 votes
Jupete Manitas commented, January 05, 2023 10:16
Hi Charlie, thanks for writing in! Can you share an additional use case when using the web view or you are referring to redirecting your users to web mobile browsers? Because there is a limitation...
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- Jupete Manitas
- Created January 05, 2023 10:16
- 0 votes
Jupete Manitas commented, December 28, 2022 07:28
Hi Stephen, thanks for writing in! We understand the point here but as mentioned previously at the moment deletions in Explore are irreversible and cannot be recovered. Hence, we are recommending ...
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- Jupete Manitas
- Created December 28, 2022 07:28
- 0 votes
Jupete Manitas commented, December 21, 2022 03:28
Hi Jacquelyn, thanks for writing in! For light agents making an update, you can make use of the trigger to reopen it automatically. However, normally the intended workflow is light agents will subm...
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- Jupete Manitas
- Edited December 21, 2022 05:34
- 0 votes
Jupete Manitas commented, December 15, 2022 06:57
Hi Daniel, thanks for writing in! This option will only set the numeric field at a specified value. Thank you!
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- Jupete Manitas
- Created December 15, 2022 06:57
- 0 votes