Jupete Manitas
-
Total activity94
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions44
Activity overview
Latest activity by Jupete Manitas-
Jupete Manitas commented,
Hi Cristian, thanks for writing in! We understand that it could be a great feature so we can have easy accessing our suspended tickets. Having that said, we recommend posting it on our support prod...
-
Jupete Manitas commented,
Hi Susan, good day! Sorry to hear about that trouble. The SSO is just another authentication in accessing your help center or site but restricting users to access content via the web widget will al...
-
Jupete Manitas commented,
Hi Michael, thanks for writing in! The SSO is optional depending on your setup and you can use this feature without SSO. Users are required to sign in to view restricted content depending on the H...
-
Jupete Manitas commented,
Hi Vaughan, The call will be routed to the next available agent in a round-robin cycle. New calls are routed first to the agent that is available for the longest time, with the longest time elapse...
-
Jupete Manitas commented,
Hi David, thanks for writing in! It looks like you have submitted a conversation and a colleague replied. As always, you can reply to the conversation with any follow-up questions. Thank you!
-
Jupete Manitas commented,
Hi Mark, thanks for writing in! Yes, it is a known limitation for agents with no public comments access. It looks like it is copying the Light agent permission. As per this article Using Side Conve...
-
Jupete Manitas commented,
Hi Jennifer, thanks for writing in! There is no way at the moment to exclude a set of our articles from the verification process altogether. Alternatively, you may want to create multiple verificat...
-
Jupete Manitas commented,
Yes, that is right. That will capture the draft messages including the macro they have fired initially. Thank you!
-
Jupete Manitas commented,
Hi Maik, thanks for writing in. May we know if the agent has tried clicking the plus + sign again after visiting other tabs and selecting the side convo channel where they write their draft (Ticket...
-
Jupete Manitas commented,
Thank you for this, Pedro! Appreciate it! Yes, it looks like that is what they are looking for. Hopefully, this will help Ruben's inquiry.