Jupete Manitas
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Total activity111
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Last activity
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Activity overview
Latest activity by Jupete Manitas-
Jupete Manitas commented,
Hi Adam, In terms of the comment text of the end-user, you can make use of the placeholders as your nearest option/workaround. In creating triggers or macros, you can add the available placeholder...
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Jupete Manitas commented,
Hi Reem, thanks for writing in! If this is for your account manager in relation to accounts and billing. Please create a ticket conversation with the support team via Get Help and we will coordina...
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Jupete Manitas commented,
Hi Thomas, thanks for writing in! We checked and saw your support ticket reporting this behavior. There was an issue and we're glad it has been resolved as soon as possible. Have a great day!
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Jupete Manitas commented,
Hi Muhammad, thanks for writing in! We do not have exact best practices documentation but it still depends on your workflow. Are you planning to clean up your users stored in our Zendesk interface?...
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Jupete Manitas commented,
Hi Ong Chin Sin, thanks for writing in! There is no native functionality that caters to different password policies directly. Users will share access or password security level. I recommend checki...
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Jupete Manitas commented,
Hi Joanne, thanks for writing in! It is a limitation as we checked at the moment. Also, It is mentioned in this article and this part particularly "Reassigning an article to an agent", says that "...
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Jupete Manitas commented,
Hi Ibrahim, thanks for writing in! If you are seeing messages in your browser's console window related to CORS then please check this troubleshooting guide - How can I troubleshoot CORS?. Otherwis...
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Jupete Manitas commented,
Hi Paul, thanks for writing in! That is correct that the agent workspace has reduced our access to customer IPs. However, you may check the post from one of our product managers here: No IPs avail...
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Jupete Manitas commented,
Hi Ong Chin Sin, thanks for writing in! Natively, there is no service account for API purposes. In Zendesk, you must be a certified user (agent/admin) when using the API and the best practice would...
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Jupete Manitas commented,
You are welcome, Inès POLET. And thank you for sharing your desired functionality. Yes, this is not supported for now in the Guide admin settings but this is good functionality that you can share i...