Jupete Manitas
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Total activity41
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Jupete Manitas-
Jupete Manitas commented,
Hi Qin, Upon checking, it seems that Zendesk doesn't have a specific feature to address your needs at this time. However, you may check Explore metrics - SLAs metrics that you can use in reporting ...
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Jupete Manitas commented,
Hi Qin, thanks for writing in! I just want to confirm if you are looking for ticket handing time on each ticket? You want to look into these article below that caters to handling time for each tic...
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Jupete Manitas commented,
Hi Kelsey, Thanks for writing in! Upon checking, creating a private group in Gather seems not available at the moment. However, the nearest restriction feature for the community is through user se...
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Jupete Manitas commented,
Hi Fano, Thanks for writing in! The @ mention should convert any public tweet containing your Twitter account handle. If you are Suite plan and not using the Agent Workspace, you may need to insta...
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Jupete Manitas commented,
Hi Sydney, I forgot to mention about Chat. By assuming or logging in to another agent's account while he/she is online on chat will affect the user's status. There is a possibility of interfering ...
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Jupete Manitas commented,
Hi Sydney, Thanks for writing in! Normally, when you assume or log in using their profile nothing will change as long as you are only viewing it. Calls and Chat will not be routed as long as the a...
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Jupete Manitas commented,
Hi Derek, Thanks for writing in! I just want to confirm if you are referring to control the ringtone when a call comes in via the Talk console? Because if this is the case, when agents received a ...
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Jupete Manitas commented,
Hi Jiri, Thanks for writing! Currently, Light agents did not change to Contributor. Light agents remain as described here Understanding and setting light agent permissions under collaboration feat...
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Jupete Manitas commented,
Hi Bob, Thanks for writing in! May I ask if you are still unable to update your user profile up to this time? You will just navigate and click away from your user profile. That should save your ne...
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Jupete Manitas commented,
Hi Alex, Thanks for writing! It seems you want the submitter or requester from your form to be the ticket requester when a ticket is created in your Zendesk. This is possible and you may want to ...