Jupete Manitas
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Total activity263
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Last activity
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Activity overview
Latest activity by Jupete Manitas-
Jupete Manitas commented,
Hi Lynn, thanks for writing in. It is native at the moment that when you suspend a user there isn't a ticket to be created including calls. As guided here, Suspending a user: "Suspended users also...
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Jupete Manitas commented,
Hi Sam, thanks for writing in! This audit log does not include integration like Salesforce however, you may use the Viewing the integration log that includes Salesforce integration instead. For Sa...
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Jupete Manitas commented,
Hi Michael, thanks for writing in! By any chance did you come across Using the Jira field syncing feature? The field syncing feature allows near real-time data sync between Zendesk Support and Jira...
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Jupete Manitas commented,
Hi Clint, thank you for writing in! Can you share more about the threshold? Generally, there is no option yet to set/define/drill when viewing Support topics but it is per brand of your help cente...
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Jupete Manitas commented,
Hi Mark, thank you for writing in! There is a limit to creating management permissions from the user segment to edit permissions and publish permissions as described here, however, if you are look...
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Jupete Manitas commented,
Hi Masey, thank you for writing in! As per looking into the issue being raised here it was submitted internally and is being worked out by our internal dev teams. If you have the same behavior, yo...
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Jupete Manitas commented,
Hello Trinity, we're glad to inform you that the steps especially for Chrome have been updated. Thank you!
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Jupete Manitas commented,
Hi Trinity, thanks for writing in! We are going to pass this along with our documentation team to have a closer look. Thank you for this heads-up!
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Jupete Manitas commented,
Hi Scott, thanks for writing in! Yes, currently, the main channel in contacting zendesk product support is through the get help button and using the messaging channel. This is described here: Conta...
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Jupete Manitas commented,
Hi Richard, thanks for writing in! This is additional to the Talk Network requirements article so we recommend your IT team revisit the article for the instructions on how to re-configure your netw...