Jupete Manitas
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Recent activity by Jupete Manitas-
Hi Tony, thanks for writing in! At the moment there is no method to create article templates, unfortunately, however, there is an article template when using Knowledge in the context panel or the...
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Hi Dominic! There is an existing app already in Support where you can create leads but this is being done manually via the Sell app in Support. To answer your question, technically yes you may cre...
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Hi Dominic, thanks for writing in! Creating leads automatically via "Webhook" is not available natively but the nearest option you can use is the API to import them from Support or from different ...
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Hi Qin, Upon checking, it seems that Zendesk doesn't have a specific feature to address your needs at this time. However, you may check Explore metrics - SLAs metrics that you can use in reporting ...
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Hi Qin, thanks for writing in! I just want to confirm if you are looking for ticket handing time on each ticket? You want to look into these article below that caters to handling time for each tic...
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Hi Kelsey, Thanks for writing in! Upon checking, creating a private group in Gather seems not available at the moment. However, the nearest restriction feature for the community is through user se...
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Hi Fano, Thanks for writing in! The @ mention should convert any public tweet containing your Twitter account handle. If you are Suite plan and not using the Agent Workspace, you may need to insta...
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Hi Sydney, I forgot to mention about Chat. By assuming or logging in to another agent's account while he/she is online on chat will affect the user's status. There is a possibility of interfering ...
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Hi Sydney, Thanks for writing in! Normally, when you assume or log in using their profile nothing will change as long as you are only viewing it. Calls and Chat will not be routed as long as the a...
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You are welcome, Derek! Feedback for Talk can be posted here Feedback on Talk. But I found a similar request already which you can upvote and this is the link Customize / Edit Ringtone for Incomin...