Jupete Manitas
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Recent activity by Jupete Manitas-
Thank you for this, Pedro! Appreciate it! Yes, it looks like that is what they are looking for. Hopefully, this will help Ruben's inquiry.
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Hi Ruben, thanks for writing in! May we confirm if we're understanding it correctly. Are you trying to report tickets with multiple tags? Instead of having multiple rows of tags where some tags are...
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Hi Yasmin, thanks for writing in! The placeholder is limited to what is listed here but in case you want to add more through custom HTML. You may need to reach out to your developers this time as w...
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Hi Anna, We just want to make sure that everything was followed here? The dynamic content placeholder will match the language in the requester's user profile and if the end-users language is a var...
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Thank you for providing more details about your goal, Joel! Hopefully, that will somehow help you to start with. Cheers!
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Hi Joel, thanks for writing in! If you are on Guide enterprise, you can use the knowledge base dataset and use the 'published articles' metric to count the total number of articles in your knowle...
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Hi Paul, Yes, you will be using a 3rd party tool like Zapier for example. Based on our understanding of the suggested workflow/theory, you will have a macro to add a tag (redact) to a ticket and o...
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Hello Mags, Yes, that is right. Zendesk threads that way when they receive emails. We're glad you found that article. Thank you!
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Hi Mags, thanks for writing in! May we know if you have submitted a ticket to Support about this for further troubleshooting? As it seems you have a different workflow which resulted in different b...
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Hi everyone, thanks for writing in! We see that you are experiencing some trouble with TextExpander. Upon looking into this internally, our developers are aware and they said: We looked into this...