Jupete Manitas
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Total activity147
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Last activity
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Activity overview
Latest activity by Jupete Manitas-
Jupete Manitas commented,
Hi Breanne, In Support, we’re happy to help demonstrate, troubleshoot, and ensure functionality of our default code. We’d be able to work through an issue or question with a specific part of our de...
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Jupete Manitas commented,
Hi Ahmed, thanks for writing in here! Yes, it should be possible to use one user's Sell number.
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Jupete Manitas commented,
Thank you for your update, Tim! Yes, that is right, the thread ID is not yet possibly to be exposed. Appreciate your cooperation!
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Jupete Manitas commented,
Hi Tim, thanks for writing in! To confirm, you are going to send the side convo via email to your 3rd parties, is that correct? and how do you intend to expose the thread ID? However, upon testing,...
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Jupete Manitas commented,
Hi Jim, thanks for writing in! This feature is already enabled for new accounts but for accounts created before June 15, 2022, this is still optional if you want to use the simplified threading. It...
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Jupete Manitas commented,
Hi Ahmed, thank you for these screenshots. Please know that I have created a ticket so we can continue the troubleshooting. See you on that ticket. Thanks!
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Jupete Manitas commented,
Hi Ahmed, thanks for writing in! It looks like it is the same with Zoom where a link will be visible when you book a meeting outside Sell and syncs to your appointment app and calender in Sell. Is ...
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Jupete Manitas commented,
Hi Charlie, thanks for writing in! Can you share an additional use case when using the web view or you are referring to redirecting your users to web mobile browsers? Because there is a limitation...
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Jupete Manitas commented,
Hi Stephen, thanks for writing in! We understand the point here but as mentioned previously at the moment deletions in Explore are irreversible and cannot be recovered. Hence, we are recommending ...
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Jupete Manitas commented,
Hi Jacquelyn, thanks for writing in! For light agents making an update, you can make use of the trigger to reopen it automatically. However, normally the intended workflow is light agents will subm...