Justin H
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Total activity34
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Last activity
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Activity overview
Latest activity by Justin H-
Justin H created an article,
Service Incident - May 19th, 2022 - Explore | All regions - Missing data in multiple metrics
Summary On May 19, 2022 from 16:00 UTC to 18:15 UTC, customers using Zendesk Explore experienced missing data for metrics in the Tickets, Ticket Updates, and Updates History datasets. Timeline 17:...
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Justin H created an article,
Service Incident - May 17th, 2022 - Explore | Pod 20 - Outdated real time data
SUMMARY On May 17, 2022 from 17:40 UTC to 18:40 UTC, customers on Pod 20 using Zendesk Explore may have experienced outdated real time data. Timeline 19:55 UTC | 12:55 PT Pod 20 Explore Enterpri...
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Justin H created an article,
Service Incident - May 17th, 2022 - Chat | Multiple Pods - Chats Not Being Assigned To Agents
SUMMARY On May 17, 2022 from 17:21 UTC to 19:38 UTC, Zendesk Chat customers (both Agent Workspace and non-Agent Workspace) may have been impacted differently: Agents would be unable to see new ch...
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Justin H commented,
Terry Knox Yeah, that's right. The screenshot below is the test I did in my account, and after reopening the ticket with an end user comment, the NRT target was applied. When the agent replies, the...
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Justin H commented,
Hey Terry Knox! The use case for these two SLA targets are for agent created tickets. If an agent makes a ticket proactively, then the first reply time and next reply time targets are not applied t...
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Justin H commented,
Hi CJ, It looks like if you delete an SLA policy, the data for it in Explore will stay on all tickets the SLA policy was applied to. The only difference I am seeing after testing in my account is ...
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Justin H commented,
Hey Jon Bierma! There are a couple of ways to get around this, and achieve what you're looking for. Going off of using the custom attribute Dave mentioned previously, you can create an ordered set ...
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Justin H commented,
Hey Michael, Justin, here, from Zendesk Support. I'm going to pull your inquiry into a ticket for us to further investigate. Be on the lookout for an email from us.
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Justin H commented,
Hello! I have turned this into a ticket for our Support Team. You should be receiving an email about this shortly.
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Justin H commented,
Greetings everyone! It is true that we have a ticket open with our Dev team to further investigate this issue. Please keep an eye on our Product Announcement page for a resolution announcement for...