Justin H

Zendesk Customer Care

Total activity

68
Last activity

September 21, 2023 19:06
Member since

April 06, 2022 21:46
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0 users
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Votes

1
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34

Activity overview

Latest activity by Justin H

Justin H created an article, September 21, 2023 19:06
Service Incident - September 21st, 2023
1. Zendesk updates
2. Service notifications
SUMMARY Sep 23 - 14:27 UTC | 07:27 PT The incident related to customers experiencing errors when accessing Chat & Messaging within Agent Workspace has been fully resolved. We appreciate your patie...
- Justin H
- Edited September 23, 2023 14:29
- 2 followers
- 0 comments
- 1 vote
Justin H created an article, July 24, 2023 20:29
Service Incident - July 24, 2023 - Sunshine Custom Objects | Multiple Pods - 503 errors when attempting to fetch Sunshine Custom Objects
1. Zendesk updates
2. Service notifications
SUMMARY On July 24, 2023 from 19:32 UTC to 20:31 UTC, customers across multiple pods may have experienced 503 errors when they were attempting to fetch legacy Sunshine Custom Objects. Timeline 20...
- Justin H
- Edited August 01, 2023 04:45
- 5 followers
- 1 comment
- 0 votes
Justin H created an article, July 12, 2023 16:19
Service Incident - July 12, 2023 - Support | All Pods - Organization bulk creation via API not working
1. Zendesk updates
2. Service notifications
SUMMARY On July 12, 2023 from 01:24 UTC to 17:41 UTC, customers on all pods may have experienced failed API calls when making calls to the ‘organizations’ endpoint to perform bulk creation of orga...
- Justin H
- Edited July 20, 2023 15:25
- 4 followers
- 1 comment
- 0 votes
Justin H created an article, July 11, 2023 20:44
Service Incident - July 11, 2023 - Sell | All Pods - Email deliverability issues via Gmail
1. Zendesk updates
2. Service notifications
SUMMARY Between 2023-07-11 at 13:13 UTC and 2023-07-22 at 18:10 UTC, customers using the Zendesk Sell product for sending emails may have experienced issues with email deliverability. The problem w...
- Justin H
- Edited August 31, 2023 20:50
- 20 followers
- 1 comment
- 0 votes
Justin H commented, May 01, 2023 17:56
Hey Jeremy, Just made a ticket to investigate this further. Be on the lookout for an email from Zendesk Support.
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- Justin H
- Created May 01, 2023 17:56
- 0 votes
Justin H commented, April 10, 2023 21:33
Hey shelley, I suspect that this could be achieved using a custom attribute to filter out tickets with singular engagements.
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- Justin H
- Created April 10, 2023 21:33
- 0 votes
Justin H commented, April 09, 2023 21:52
Hello Oanh Chau, You should be able to make a report like this in the Support: Tickets Dataset. The screenshot below is a bare bones idea of what metrics and attributes you would need to use: Th...
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- Justin H
- Created April 09, 2023 21:52
- 0 votes
Justin H commented, April 09, 2023 21:23
Hey Bobby Koch, The backlog snapshots occur at midnight daily. To view the most current totals for outstanding tickets, we recommend using the Tickets dataset.
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- Justin H
- Created April 09, 2023 21:23
- 0 votes
Justin H commented, April 09, 2023 20:23
Hey Joel Sandi, To answer your first question, you should be able to report on ticket information with an Explore Report using the Guide: Knowledge Capture dataset. There is a set of attributes ca...
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- Justin H
- Created April 09, 2023 20:23
- 0 votes
Justin H commented, April 09, 2023 15:44
Hey Jacqui, Are you using bookmarks to capture the desired time range in this dashboard?
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- Justin H
- Created April 09, 2023 15:44
- 0 votes