
Justin H
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Total activity68
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Last activity
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Activity overview
Latest activity by Justin H-
Justin H created an article,
Service Incident - September 21st, 2023
SUMMARY Sep 23 - 14:27 UTC | 07:27 PT The incident related to customers experiencing errors when accessing Chat & Messaging within Agent Workspace has been fully resolved. We appreciate your patie...
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Justin H created an article,
Service Incident - July 24, 2023 - Sunshine Custom Objects | Multiple Pods - 503 errors when attempting to fetch Sunshine Custom Objects
SUMMARY On July 24, 2023 from 19:32 UTC to 20:31 UTC, customers across multiple pods may have experienced 503 errors when they were attempting to fetch legacy Sunshine Custom Objects. Timeline 20...
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Justin H created an article,
Service Incident - July 12, 2023 - Support | All Pods - Organization bulk creation via API not working
SUMMARY On July 12, 2023 from 01:24 UTC to 17:41 UTC, customers on all pods may have experienced failed API calls when making calls to the ‘organizations’ endpoint to perform bulk creation of orga...
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Justin H created an article,
Service Incident - July 11, 2023 - Sell | All Pods - Email deliverability issues via Gmail
SUMMARY Between 2023-07-11 at 13:13 UTC and 2023-07-22 at 18:10 UTC, customers using the Zendesk Sell product for sending emails may have experienced issues with email deliverability. The problem w...
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Justin H commented,
Hey Jeremy, Just made a ticket to investigate this further. Be on the lookout for an email from Zendesk Support.
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Justin H commented,
Hey shelley, I suspect that this could be achieved using a custom attribute to filter out tickets with singular engagements.
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Justin H commented,
Hello Oanh Chau, You should be able to make a report like this in the Support: Tickets Dataset. The screenshot below is a bare bones idea of what metrics and attributes you would need to use: Th...
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Justin H commented,
Hey Bobby Koch, The backlog snapshots occur at midnight daily. To view the most current totals for outstanding tickets, we recommend using the Tickets dataset.
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Justin H commented,
Hey Joel Sandi, To answer your first question, you should be able to report on ticket information with an Explore Report using the Guide: Knowledge Capture dataset. There is a set of attributes ca...
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Justin H commented,
Hey Jacqui, Are you using bookmarks to capture the desired time range in this dashboard?