Justin H

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Hi Niclas,  I was able to do some research into the possibilities of creating follow ups from other users' tickets in your organization. It looks like the only way to create a follow up from someon...

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• Justin H
• Created April 10, 2022 18:32
• 0 votes

1. Account
2. ...
3. Single sign-on
4. Enabling JWT single sign-on

Hey Jimmy!  Sorry for the delayed response. To answer your questions, if the user's external_id is already in the Zendesk system, 1. it will not recreate the user 2. everything on the user's profil...

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• Justin H
• Edited April 07, 2022 16:41
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Side conversation history rentention

Hey Samantha,  My humblest apologies for the delayed response on this. At this time, it is not possible to have the history of the side conversation kept in the current discussion when continuing a...

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• Justin H
• Created April 06, 2022 22:08
• 0 votes

1. Support
2. ...
3. Tickets
4. Using the email template with multiple brands

Hey Andrea!  My humblest apologies for the delayed response. I will create a ticket for our Support team so that we can further investigate your issue. Be on the lookout for an email from us!

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• Justin H
• Created April 06, 2022 21:46
• 0 votes