Justin H

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls to groups of agents

Hey Michael,  Justin, here, from Zendesk Support. I'm going to pull your inquiry into a ticket for us to further investigate. Be on the lookout for an email from us. 

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• Justin H
• Created April 17, 2022 20:12
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Blocked CSP with nonce

Hello!  I have turned this into a ticket for our Support Team. You should be receiving an email about this shortly.

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• Justin H
• Created April 17, 2022 20:06
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Average Chat Concurrency - How is this Calculating?

Greetings everyone!  It is true that we have a ticket open with our Dev team to further investigate this issue. Please keep an eye on our Product Announcement page for a resolution announcement for...

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• Justin H
• Created April 17, 2022 19:39
• -2 votes

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Managing webhooks

Hello S Shatheesh !  I have submitted a ticket on your behalf for our support team to further investigate. You should be receiving an email shortly for this. 

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• Justin H
• Created April 17, 2022 19:18
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Incoming calls cannot be accepted at all times

Hi Andrew!  Justin, here, from Zendesk Support. I have went ahead and made a ticket on your behalf so we can investigate this issue further. 

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• Justin H
• Created April 10, 2022 19:24
• 0 votes

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Hey Luísa!  Sorry for the delayed response on our end. I have created a ticket with our Support team to further investigate this discrepancy

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• Justin H
• Created April 10, 2022 18:38
• -1 votes

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Hi Niclas,  I was able to do some research into the possibilities of creating follow ups from other users' tickets in your organization. It looks like the only way to create a follow up from someon...

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• Justin H
• Created April 10, 2022 18:32
• 0 votes

1. Account
2. ...
3. Single sign-on
4. Enabling JWT single sign-on

Hey Jimmy!  Sorry for the delayed response. To answer your questions, if the user's external_id is already in the Zendesk system, 1. it will not recreate the user 2. everything on the user's profil...

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• Justin H
• Edited April 07, 2022 16:41
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Side conversation history rentention

Hey Samantha,  My humblest apologies for the delayed response on this. At this time, it is not possible to have the history of the side conversation kept in the current discussion when continuing a...

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• Justin H
• Created April 06, 2022 22:08
• 0 votes

1. Support
2. ...
3. Tickets
4. Using the email template with multiple brands

Hey Andrea!  My humblest apologies for the delayed response. I will create a ticket for our Support team so that we can further investigate your issue. Be on the lookout for an email from us!

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• Justin H
• Created April 06, 2022 21:46
• 0 votes