
Justin H
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Total activity77
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Last activity
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Articles
Recent activity by Justin H-
Service Incident - November 28, 2023 - Talk | Multiple Pods - Talk icon intermittently missing
SUMMARY On November 28, 2023 from 13:14 UTC to 17:14 UTC, Zendesk Talk customers on multiple pods experienced the Talk/phone icon going missing, with some customers seeing Explore reports showing ...
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Service Incident - November 16, 2023 - Support | Pods 13, 17, 19, 23, 28 & 29 - Inbound emails not being processed
SUMMARY On November 16, 2023 from 18:02 UTC to 20:00 UTC some Support customers in Pods 13, 17, 19, 23, 28, and 29 encountered delays or a total stoppage in receiving inbound emails. The delay dur...
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Service Incident - October 5, 2023 - Talk | All Pods - Recordings & transcripts not available
SUMMARY On October 5, 2023 from 14:00 UTC to 16:31 UTC, Talk customers requesting our partner’s Voice API and a subset of other products from them experienced multiple failures. Call recordings an...
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Service Incident - September 21, 2023 - Support, Chat & Messaging | Multiple Pods - Latency and access issues
SUMMARY Between 12:00 and 21:50 UTC on September 21, 2023, and then again between 22:45 UTC on September 21, 2023, and 00:50 UTC on September 22, 2023, Chat & Messaging customers using Agent Worksp...
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Service Incident - July 11, 2023 - Sell | All Pods - Email deliverability issues via Gmail
SUMMARY Between 2023-07-11 at 13:13 UTC and 2023-07-22 at 18:10 UTC, customers using the Zendesk Sell product for sending emails may have experienced issues with email deliverability. The problem w...
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Service Incident - July 24, 2023 - Sunshine Custom Objects | Multiple Pods - 503 errors when attempting to fetch Sunshine Custom Objects
SUMMARY On July 24, 2023 from 19:32 UTC to 20:31 UTC, customers across multiple pods may have experienced 503 errors when they were attempting to fetch legacy Sunshine Custom Objects. Timeline 20...
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Service Incident - July 12, 2023 - Support | All Pods - Organization bulk creation via API not working
SUMMARY On July 12, 2023 from 01:24 UTC to 17:41 UTC, customers on all pods may have experienced failed API calls when making calls to the ‘organizations’ endpoint to perform bulk creation of orga...
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Service Incident - December 14, 2022 - Talk | Pods 19 and 23 - Application errors and call failures
Summary On December 14, 2022 from 16:03 UTC to 17:53 UTC, Zendesk Talk customers on Pods 19 and 23 encountered Talk application errors in Support as a result of call failures. Timeline 17:30 UTC |...
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Service Incident - November 1, 2022 - Guide | All Pods - Some articles not displaying article content
Summary On November 1, 2022 from 14:13 UTC to 19:04 UTC, some Zendesk Guide customers across multiple Pods were impacted by an issue that prevented some Help Center articles from loading data resul...
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Service Incident - September 22, 2022 - Sell | Multiple Pods - Performance Dashboard widgets not updating
SUMMARY Between September 22, 2022 at 18:19 UTC and September 23 at 15:03 UTC, Zendesk Sell customers may have experienced multiple Sell Performance Dashboard widgets displaying stale data. Time...