Justin H

1. Zendesk updates
2. Service notifications

SUMMARY On November 28, 2023 from 13:14 UTC to 17:14 UTC, Zendesk Talk customers on multiple pods experienced the Talk/phone icon going missing, with some customers seeing Explore reports showing ...

• Justin H
• Edited December 07, 2023 03:34
• 2 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY On November 16, 2023 from 18:02 UTC to 20:00 UTC some Support customers in Pods 13, 17, 19, 23, 28, and 29 encountered delays or a total stoppage in receiving inbound emails. The delay dur...

• Justin H
• Edited November 23, 2023 20:15
• 5 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY On October 5, 2023 from 14:00 UTC to 16:31 UTC, Talk customers requesting our partner’s Voice API and a subset of other products from them experienced multiple failures. Call recordings an...

• Justin H
• Edited October 23, 2023 16:46
• 6 followers
• 1 comment
• 1 vote

1. Zendesk updates
2. Service notifications

SUMMARY Between 12:00 and 21:50 UTC on September 21, 2023, and then again between 22:45 UTC on September 21, 2023, and 00:50 UTC on September 22, 2023, Chat & Messaging customers using Agent Worksp...

• Justin H
• Edited October 18, 2023 08:42
• 4 followers
• 1 comment
• 2 votes

1. Zendesk updates
2. Service notifications

SUMMARY Between 2023-07-11 at 13:13 UTC and 2023-07-22 at 18:10 UTC, customers using the Zendesk Sell product for sending emails may have experienced issues with email deliverability. The problem w...

• Justin H
• Edited August 31, 2023 20:50
• 20 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY On July 24, 2023 from 19:32 UTC to 20:31 UTC, customers across multiple pods may have experienced 503 errors when they were attempting to fetch legacy Sunshine Custom Objects.  Timeline 20...

• Justin H
• Edited August 01, 2023 04:45
• 5 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY On July 12, 2023 from 01:24 UTC to 17:41 UTC, customers on all pods may have experienced failed API calls when making calls to the ‘organizations’ endpoint to perform bulk creation of orga...

• Justin H
• Edited July 20, 2023 15:25
• 4 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

Summary On December 14, 2022 from 16:03 UTC to 17:53 UTC, Zendesk Talk customers on Pods 19 and 23 encountered Talk application errors in Support as a result of call failures. Timeline 17:30 UTC |...

• Justin H
• Edited January 17, 2023 13:08
• 2 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

Summary On November 1, 2022 from 14:13 UTC to 19:04 UTC, some Zendesk Guide customers across multiple Pods were impacted by an issue that prevented some Help Center articles from loading data resul...

• Justin H
• Edited November 23, 2022 15:15
• 2 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY Between September 22, 2022 at 18:19 UTC and September 23 at 15:03 UTC, Zendesk Sell customers may have experienced multiple Sell Performance Dashboard widgets displaying stale data.    Time...

• Justin H
• Edited October 04, 2022 21:27
• 3 followers
• 1 comment
• 0 votes