Justin H
-
Total activity77
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions39
Comments
Recent activity by Justin H-
Hey Jeremy, Just made a ticket to investigate this further. Be on the lookout for an email from Zendesk Support.
-
Hey shelley, I suspect that this could be achieved using a custom attribute to filter out tickets with singular engagements.
-
Hello Oanh Chau, You should be able to make a report like this in the Support: Tickets Dataset. The screenshot below is a bare bones idea of what metrics and attributes you would need to use: Th...
-
Hey Bobby Koch, The backlog snapshots occur at midnight daily. To view the most current totals for outstanding tickets, we recommend using the Tickets dataset.
-
Hey Joel Sandi, To answer your first question, you should be able to report on ticket information with an Explore Report using the Guide: Knowledge Capture dataset. There is a set of attributes ca...
-
Hey Jacqui, Are you using bookmarks to capture the desired time range in this dashboard?
-
Hey Feng! Justin, here, from Zendesk Support. It looks like you opened a ticket with us shortly after posting this, and the solution was to switch the metric aggregator from D_COUNT to COUNT in yo...
-
Terry Knox Yeah, that's right. The screenshot below is the test I did in my account, and after reopening the ticket with an end user comment, the NRT target was applied. When the agent replies, the...
-
Hey Terry Knox! The use case for these two SLA targets are for agent created tickets. If an agent makes a ticket proactively, then the first reply time and next reply time targets are not applied t...
-
Hi CJ, It looks like if you delete an SLA policy, the data for it in Explore will stay on all tickets the SLA policy was applied to. The only difference I am seeing after testing in my account is ...