Justin H
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Recent activity by Justin H-
Terry Knox Yeah, that's right. The screenshot below is the test I did in my account, and after reopening the ticket with an end user comment, the NRT target was applied. When the agent replies, the...
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Hey Terry Knox! The use case for these two SLA targets are for agent created tickets. If an agent makes a ticket proactively, then the first reply time and next reply time targets are not applied t...
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Hi CJ, It looks like if you delete an SLA policy, the data for it in Explore will stay on all tickets the SLA policy was applied to. The only difference I am seeing after testing in my account is ...
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Hey Jon Bierma! There are a couple of ways to get around this, and achieve what you're looking for. Going off of using the custom attribute Dave mentioned previously, you can create an ordered set ...
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Hey Michael, Justin, here, from Zendesk Support. I'm going to pull your inquiry into a ticket for us to further investigate. Be on the lookout for an email from us.
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Hello! I have turned this into a ticket for our Support Team. You should be receiving an email about this shortly.
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Greetings everyone! It is true that we have a ticket open with our Dev team to further investigate this issue. Please keep an eye on our Product Announcement page for a resolution announcement for...
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Hello S Shatheesh ! I have submitted a ticket on your behalf for our support team to further investigate. You should be receiving an email shortly for this.
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Hi Andrew! Justin, here, from Zendesk Support. I have went ahead and made a ticket on your behalf so we can investigate this issue further.
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Hey Luísa! Sorry for the delayed response on our end. I have created a ticket with our Support team to further investigate this discrepancy