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Justin Smith's Avatar

Justin Smith

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Justin Smith

Justin Smith commented,

Community comment Feedback - Ticketing system (Support)

Hey Andrew!

I've taken a look through your request and unfortunately we don't have a method to achieve that desired workflow at this time.

Views are designed to hold and manage tickets but they can also be grouped or sorted by Organization fields.  If you only want to track a few organizations and sort them by a common Org Field, a View could serve that sort of function, but it isn't designed to just show all the organizations in your account. Otherwise if you want to just get a large list of users and their  Organizations, you can create a customer list to just sort it by "Organization is Known."

Other than that, the only option we have right now would be to grab the information using an API call and then sorting it through your own methods.  All of our API documentation can be found at developer.zendesk.com.

View comment · Posted Mar 05, 2015 · Justin Smith

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