Karen Beltran
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Total activity17
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Last activity
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Activity overview
Latest activity by Karen Beltran-
Karen Beltran commented,
Hi Venkat Bellamkonda, With regards to enabling Omnichannel Routing the account setup should meet the following setup below. You can refer to this related article. https://support.zendesk.com/hc/en...
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Karen Beltran commented,
Hi Daniel Imbach TEST, This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users.
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Karen Beltran commented,
Hi Arielle B, You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. Here's how. : https://support.zendesk.co...
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Karen Beltran commented,
Hi Paul,Unfortunately, this is not yet possible. You might want to check this related community post about this. https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/44092279...
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Karen Beltran commented,
Hi Admin eVolpe, It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type. For mo...
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Karen Beltran commented,
Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there.
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Karen Beltran commented,
Hi <name>,I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!
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Karen Beltran commented,
Hi Dan, I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there. Thanks!
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Karen Beltran commented,
Hi Andriana GSince the issue involves credentials. We will create a ticket on your behalf. Thanks!
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Karen Beltran commented,
Hi Matthew! Thanks for raising this feedback. I'll be creating a ticket on your behalf so that we can troubleshoot further.