Karen Beltran
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Recent activity by Karen Beltran-
Hi Venkat Bellamkonda, With regards to enabling Omnichannel Routing the account setup should meet the following setup below. You can refer to this related article. https://support.zendesk.com/hc/en...
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Hi Daniel Imbach TEST, This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users.
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Hi Arielle B, You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. Here's how. : https://support.zendesk.co...
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Hi Paul,Unfortunately, this is not yet possible. You might want to check this related community post about this. https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/44092279...
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Hi Admin eVolpe, It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type. For mo...
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Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there.
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Hi <name>,I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!
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Hi Dan, I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there. Thanks!
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Hi Andriana GSince the issue involves credentials. We will create a ticket on your behalf. Thanks!
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Hi Matthew! Thanks for raising this feedback. I'll be creating a ticket on your behalf so that we can troubleshoot further.