Katie Dougherty
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Total activity350
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Last activity
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Member since
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Followed by1 user
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Votes52
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Activity overview
Latest activity by Katie Dougherty-
Katie Dougherty created an article,
Error: The dashboard does not exist or is not public
Question How do I get access to a dashboard when I see the error message: The Dashboard does not exist or is not public. Contact your dashboard designer. Why can't I open the link to a dashboard? ...
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Katie Dougherty created an article,
How to test my email setup
Question How do I send myself a test ticket to make sure my email setup is working? How can I test my email configuration? Answer Send an email from a non-Zendesk email account to your Zendesk acco...
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Katie Dougherty created an article,
Can I send an email in my inbox and prevent the reply from creating a ticket?
Question I have some emails that come through the main email box that is connected to Zendesk. However, I want to use that main business email address outside of Zendesk. Can I send an email in my ...
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Katie Dougherty created an article,
If my email is not sent will it resend automatically?
Question Will my tickets automatically resend to customers? I fixed my email notification trigger, do I need to submit tickets again with the same ticket status? Answer You will need to resend the...
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Katie Dougherty created an article,
Why are CC'ed users not receiving emails?
Question When I CC a user, they are not receiving an email. How do I make sure the people I CC get a notification? Answer Email addresses that are cc'ed on a ticket rely on triggers to send the me...
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Katie Dougherty created an article,
I don't receive email updates when a customer responds to a ticket
Issue symptoms I'm not getting email updates when a user has a follow-up email. I only get notifications about the first email from my customers. I do not get notified about follow-up emails in the...
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Katie Dougherty created an article,
Why are tickets solved immediately after I create them?
Question Why are new tickets closing right after I open them? Why aren't emails creating new tickets? Answer A trigger is firing based on a matching condition in the ticket and automatically solvi...
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Katie Dougherty created an article,
How can I stop sending an email to customers when I solve a ticket?
Question I don't want my customers to receive an email when I solve their ticket. How do I make sure they do not get a notification when a ticket is solved? Is it possible to solve tickets without ...
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Katie Dougherty created an article,
What Explore reporting options are available for merged tickets?
Question Can I report on tickets that were closed by being merged into another ticket? How do I know what tickets were closed by merge? Answer Closing a ticket by merging it into another existing ...
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Katie Dougherty commented,
David González Thank you so much for sharing!