Katie Dougherty
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Total activity387
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes64
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Activity overview
Latest activity by Katie Dougherty-
Katie Dougherty created an article,
Can I start an internal chat with another agent?
Question How do I chat with another agent in Agent Workspaces? Can my agents chat back and forth internally? Is there a way for my agents to communicate with each other? Answer No, agents cannot l...
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Katie Dougherty created an article,
How do I turn off messaging and go back to live chat?
Question How do I go back to the last version of chat? Can I disable messaging? Answer Before you turn off messaging for your entire account, an admin has options to disable the messaging experien...
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Katie Dougherty created an article,
What is the difference between Chat and messaging?
Question Why should I use live chat or messaging? Are messaging and live chat different products? Is live chat the same as messaging? Answer Your account purchases the Chat product and then can us...
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Katie Dougherty created an article,
Why can't I migrate to messaging?
Question Why can't I access messaging? Why can't I use messaging? Prerequisites Confirm you have the appropriate phase and plan level and have migrated to Agent Workspace. For more information, s...
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Katie Dougherty created an article,
Why are my agents not getting notifications on the Chat dashboard?
Question I'm seeing tickets for chat interactions, but no notifications on the Chat dashboard. Why are my agents not getting notifications on their dashboard? Answer After migrating to Agent Worksp...
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Katie Dougherty created an article,
What happens when I turn off departments?
Question Why do I need to turn off departments when switching to messaging? How do I change my Chat departments to Support groups? Answer Turning off departments will impact the organization of yo...
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Katie Dougherty created an article,
Do I need to update to Agent Workspace to use messaging?
Question Do I need to enable Agent Workspace to use messaging? To use messaging do I need to migrate to Agent Workspace? Answer Yes, you can only use messaging after enabling the Agent Workspace a...
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Katie Dougherty created an article,
Why does my dashboard show zero chats?
Problem Why does my Chat dashboard in Explore have all zeroes even though we use chat? Why are my chats in Explore empty? Why do I have zero chats in my reports? Solution When analyzing your chat...
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Katie Dougherty created an article,
How do I report on messaging conversations?
Question How do I report on chats in messaging if they don’t end? How do I analyze my messaging tickets? How do I analyze conversations in messaging? Answer When creating and viewing reports on me...
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Katie Dougherty created an article,
Why can't I find my live chat settings in messaging?
Question After I migrate my chat account to messaging, where are my chat settings? Where do I set up my chat workflows in agent workspaces and messaging? Answer Accounts that previously used live ...