Keiko I.
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Activity overview
Latest activity by Keiko I.-
Keiko I. created an article,
What happens to tickets when the assignee is manually removed from a group?
Question What happens to tickets when the assignee is manually removed from a group? Answer There are several things to consider when removing an agent or admin from a group that impacts their assi...
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Keiko I. commented,
Hi Kristen, Yes, the time tracking app does work based off submission so if an agent does not update the ticket it does not track their time. Thanks, Keiko Ishida | Technical Support Engineer - Ti...