Kem Collin Agnabo
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Last activity
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Activity overview
Latest activity by Kem Collin Agnabo-
Kem Collin Agnabo created an article,
Is it possible for an agent to call another agent?
Question Is it possible for an agent to call another agent using Talk? Answer Agent to agent calling is not currently available with Talk. The only time agents are able to talk to each other on T...
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Kem Collin Agnabo commented,
Hi Chris, Agents do not have the visibility on how calls came in, what options are pressed in the IVR. Even Admins won't know the live transition of calls routed to an agent but Zendesk Talk follo...
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Kem Collin Agnabo commented,
Hi Brian, I'm sorry you're having trouble with your calls. Have you had a chance to go through our Talk Troubleshooting Guide? That should help you narrow down the issue. If you're still not able ...
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Kem Collin Agnabo commented,
Hi Emily, When a ticket is solved for less than 4 days, it will reopen the ticket once the end-user replies back in the same ticket. If you wish to manage the tickets that reopen when the agent is...