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Ketty Tirrito

Joined Apr 14, 2021

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Last activity May 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Ketty Tirrito

Ketty Tirrito created an article,

ArticleUsing Support

This Google sheet provides an overview of Zendesk product support by language.

For an overview of product support per language, see Zendesk language support by product.

For information on how to add multiple languages to Zendesk, see Adding multiple languages to Zendesk Support.

 

Automated translations features

See the following articles to learn about the automated translation features available in Zendesk products:

Edited Sep 19, 2024 · Ketty Tirrito

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Ketty Tirrito created an article,

ArticleUsing Support

This article provides an overview of Zendesk language support by product. For an overview of product support per language, see Zendesk product support by language.

For information on how to add multiple languages to Zendesk, see Adding multiple languages to Zendesk Support.

This article contains the following sections:

Support, Talk, Guide and Web Widget (messaging)

Support agent user languages 

These languages can be selected from the agent user profile view. 

The UI will change to the language selected from the agent user profile dropdown. 

Main languages

ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
uk

Ukrainian*

vi Vietnamese

*not officially supported by Zendesk

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Chat

Main languages

ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-us English (United States)
fil Filipino
fi Finnish
fr French
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
ms Malay
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Chat widget and Web Widget (Classic)

Main languages

sq Albanian
ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
ca Catalan
hr Croatian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
et Estonian
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
is Icelandic
id Indonesian
it Italian
ja Japanese
ko Korean
ku Kurdish
lv Latvian
lt Lithuanian
no Norwegian
fa Persian
pl Polish
ro Romanian
ru Russian
sr Serbian
zh-cn Simplified Chinese
sk Slovak
sl Slovenian
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese
fil Filipino
ms Malay
uk Ukrainian
ur Urdu

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Sell and Sell mobile app

Main languages

pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-us English (United States)
fi Finnish
fr French
de German
el Greek
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
uk Ukrainian*
vi Vietnamese

* Sell app only

Explore

Main languages

pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Support and Chat mobile apps

Main languages

ar Arabic Chat only
pt-br Portuguese (Brazil)  
bg Bulgarian  
cs Czech  
da Danish  
nl Dutch  
en-gb English (United Kingdom)  
en-us English (United States)  
fil Filipino Chat only
fi Finnish  
fr French  
de German  
el Greek  
he Hebrew Chat only
hi Hindi  
hu Hungarian  
id Indonesian  
it Italian  
ja Japanese  
ko Korean  
ms Malay Chat only
no Norwegian  
pl Polish  
ro Romanian  
ru Russian  
zh-cn Simplified Chinese  
es Spanish  
sv Swedish  
th Thai  
zh-tw Traditional Chinese  
tr Turkish  
uk Ukrainian Support only
vi Vietnamese  

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
fr-ca French (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Mobile SDK

Main languages

ar Arabic excl. Unity SDK 
pt-br Portuguese (Brazil)  
bg Bulgarian  
cs Czech  
da Danish  
nl Dutch  
en-gb English (United Kingdom)  
en-us English (United States)  
fil Filipino excl. Unity SDK
fi Finnish  
fr French  
de German  
el Greek  
he Hebrew excl. Unity SDK
hi Hindi excl. Unity SDK
hu Hungarian  
id Indonesian  
it Italian  
ja Japanese  
ko Korean  
ms Malay excl. Unity SDK
no Norwegian  
pl Polish  
ro Romanian  
ru Russian  
zh-cn Simplified Chinese  
es Spanish  
sv Swedish  
th Thai  
zh-tw Traditional Chinese  
tr Turkish  
vi Vietnamese  

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
fr-ca French (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Help center 

Main languages

ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fa-af Dari / Persian (Afghanistan)
fil Filipino
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
ms Malay
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

 

Additional end-user languages 

The following languages can be enabled:

  • in the help center (Guide admin > Settings > Language settings) so to create help centers;
  • in the Admin Center (Account > Appearence > Localization > Additional languages) so to use them as end-user profile language and for dynamic content.

Zendesk doesn't officially provide translations for these languages.

However, crowdsourced translations are accepted for help center only.

For variants, translations fall back to their respective parent language, when these are available.

 

Legend:

V

Variant. A variant of an officially supported language or a language that has been translated through crowdsourcing.

HC CS

Crowdsourced for help center. Some strings have already been translated through crowdsourcing for this locale.

-

No translations are available at this stage but Zendesk accepts crowdsourced translations.

 

af Afrikaans HC CS
af-za Afrikaans (South Africa) V
sq Albanian HC CS
am Amharic -
ar-bh Arabic (Bahrain) V
ar-eg Arabic (Egypt) V
ar-il Arabic (Israel) V
ar-kw Arabic (Kuwait) V
ar-lb Arabic (Lebanon) V
ar-ma Arabic (Morocco) V
ar-om Arabic (Oman) V
ar-qa Arabic (Qatar) V
ar-ps Arabic (Palestinian Territories) V
ar-sa Arabic (Saudi Arabia) V
ar-ae Arabic (United Arab Emirates) V
ar-001 Arabic (World) V
hy Armenian HC CS
as-in Assamese (India) -
ast Asturian -
ay-bo Aymara (Bolivia) -
az Azerbaijani HC CS
bn Bangla HC CS
bn-in Bangla (India) V
eu Basque HC CS
eu-es Basque (Spain) V
be Belarusian HC CS
bs Bosnian HC CS
bg-bg Bulgarian (Bulgaria) V
my Burmese HC CS
ca Catalan HC CS
ca-es Catalan (Spain) V
zh-hk Chinese (Hong Kong) V
zh-mo Chinese (Macao) V
zh-Hant-my Chinese (Traditional, Malaysia) V
zh-my Chinese (Malaysia) V
zh-sg Chinese (Singapore) V
co Corsican -
hr Croatian HC CS
hr-hr Croatian (Croatia) V
cs-cz Czech (Czechia) V
da-dk Danish (Denmark) V
nl-be Dutch (Belgium) HC CS
nl-de Dutch (Germany) V
nl-id Dutch (Indonesia) V
nl-nl Dutch (Netherlands) V
en-al English (Albania) V
en-ad English (Andorra) V
en-ar English (Argentina) V
en-am English (Armenia) V
en-142 English (Asia) V
en-au English (Australia) V
en-at English (Austria) V
en-az English (Azerbaijan) V
en-bh English (Bahrain) V
en-be English (Belgium) V
en-bz English (Belize) V
en-bo English (Bolivia) V
en-ba English (Bosnia & Herzegovina) V
en-br English (Brazil) V
en-bg English (Bulgaria) V
en-cl English (Chile) V
en-co English (Colombia) V
en-cr English (Costa Rica) V
en-hr English (Croatia) V
en-cy English (Cyprus) V
en-cz English (Czechia) V
en-dk English (Denmark) V
en-do English (Dominican Republic) V
en-ec English (Ecuador) V
en-eg English (Egypt) V
en-ee English (Estonia) V
en-150 English (Europe) V
en-fi English (Finland) V
en-fr English (France) V
en-gf English (French Guiana) V
en-ge English (Georgia) V
en-de English (Germany) V
en-gh English (Ghana) V
en-gi English (Gibraltar) V
en-gr English (Greece) V
en-gp English (Guadeloupe) V
en-gu English (Guam) V
en-hn English (Honduras) V
en-hk English (Hong Kong) V
en-hu English (Hungary) V
en-is English (Iceland) V
en-in English (India) V
en-id English (Indonesia) V
en-ie English (Ireland) V
en-il English (Israel) V
en-it English (Italy) V
en-jp English (Japan) V
en-kz English (Kazakhstan) V
en-ke English (Kenya) V
en-kw English (Kuwait) V
en-419 English (Latin America) V
en-lv English (Latvia) V
en-lb English (Lebanon) V
en-lr English (Liberia) V
en-li English (Liechtenstein) V
en-lt English (Lithuania) V
en-lu English (Luxembourg) V
en-my English (Malaysia) V
en-mt English (Malta) V
en-mq English (Martinique) V
en-yt English (Mayotte) V
en-mx English (Mexico) V
en-me English (Montenegro) V
en-ma English (Morocco) V
en-nl English (Netherlands) V
en-nz English (New Zealand) V
en-ng English (Nigeria) V
en-no English (Norway) V
en-om English (Oman) V
en-pk English (Pakistan) V
en-ps English (Palestinian Territories) V
en-pe English (Peru) V
en-ph English (Philippines) V
en-pl English (Poland) V
en-pt English (Portugal) V
en-pr English (Puerto Rico) V
en-qa English (Qatar) V
en-re English (Réunion) V
en-ro English (Romania) V
en-ru English (Russia) V
en-rw English (Rwanda) V
en-sa English (Saudi Arabia) V
en-rs English (Serbia) V
en-sg English (Singapore) V
en-sk English (Slovakia) V
en-si English (Slovenia) V
en-za English (South Africa) V
en-kr English (South Korea) V
en-es English (Spain) V
en-mf English (St. Martin) V
en-se English (Sweden) V
en-ch English (Switzerland) V
en-tw English (Taiwan) V
en-th English (Thailand) V
en-tn English (Tunisia) V
en-tr English (Türkiye) V
en-ug English (Uganda) V
en-ua English (Ukraine) V
en-ae English (United Arab Emirates) V
en-vn English (Vietnam) V
en-001 English (World) V
et Estonian V
et-ee Estonian (Estonia) V
fo Faroese HC CS
fo-dk Faroese (Denmark) V
fil Filipino HC CS
fil-ph Filipino (Philippines) V
fi-fi Finnish (Finland) V
fr-ci French (Côte d’Ivoire) V
fr-002 French (Africa) V
fr-at French (Austria) V
fr-be

French (Belgium)

V
fr-de

French (Germany)

V
fr-gf French (French Guiana) V
fr-gi French (Gibraltar) V
fr-gp French (Guadeloupe) V
fr-fr French (France) V
fr-ht French (Haiti) V
fr-it French (Italy) V
fr-li French (Liechtenstein) V
fr-lu French (Luxembourg) V
fr-mq French (Martinique) V
fr-yt French (Mayotte) V
fr-ma French (Morocco) V
fr-re French (Réunion) V
fr-sa French (Saudi Arabia) V
fr-mf French (St. Martin) V
fr-ch French (Switzerland) V
fr-001 French (World) V
gl Galician -
gl-es Galician (Spain) -
ka Georgian HC CS
de-at German (Austria) V
de-be German (Belgium) V
de-dk German (Denmark) V
de-ee German (Estonia) V
de-de German (Germany) V
de-it German (Italy) V
de-lv German (Latvia) V
de-li German (Liechtenstein) V
de-lu German (Luxembourg) V
de-ro German (Romania) V
de-sk German (Slovakia) V
de-ch German (Switzerland) V
el-cy Greek (Cyprus) V
el-gr Greek (Greece) V
gu Gujarati -
gu-in Gujarati (India) -
he-il Hebrew (Israel) V
he-sa Hebrew (Saudi Arabia) V
he-001 Hebrew (World) V
hi-in Hindi (India) V
hu-hu Hungarian (Hungary) V
hu-ro Hungarian (Romania) V
hu-sk Hungarian (Slovakia) V
hu-ua Hungarian (Ukraine) V
is Icelandic HC CS
is-is Icelandic (Iceland) V
id-id Indonesian (Indonesia) V
ikt Inuinnaqtun -
iu Inuktitut -
ga Irish HC CS
ga-ie Irish (Ireland) V
it-it Italian (Italy) V
it-sm Italian (San Marino) V
it-ch Italian (Switzerland) V
ja-jp Japanese (Japan) V
jv-id Javanese (Indonesia) -
kl-dk Kalaallisut (Denmark) HC CS
kn Kannada -
kn-in Kannada (India) -
ks-in Kashmiri (India) -
kk Kazakh HC CS
km Khmer -
rw Kinyarwanda -
ko-kr Korean (South Korea) V
ku Kurdish HC CS
ky Kyrgyz -
lo Lao -
lv Latvian HC CS
lv-lv Latvian (Latvia) V
ln Lingala -
lt Lithuanian HC CS
lt-lv Lithuanian (Latvia) V
lt-lt Lithuanian (Lithuania) V
lb Luxembourgish  
mk Macedonian HC CS
ms Malay HC CS
ms-my Malay (Malaysia) V
ml Malayalam -
ml-in Malayalam (India) -
mt Maltese HC CS
mi-nz Maori (New Zealand) -
mr Marathi -
mr-in Marathi (India) -
mn Mongolian HC CS
ne Nepali -
apc-ps North Levantine Arabic (Palestine) -
nso-za Northern Sotho (South Africa) -
nb Norwegian Bokmål V
nb-no Norwegian Bokmål (Norway) V
nn Norwegian Nynorsk V
nn-no Norwegian Nynorsk (Norway) V
or-in Odia (India) -
ps Pashto -
ps-af Pashto (Afghanistan) V
fa Persian HC CS
pl-cz Polish (Czechia) V
pl-lt Polish (Lithuania) V
pl-pl Polish (Poland) V
pl-ua Polish (Ukraine) V
pt-pt Portuguese (Portugal) V
pa Punjabi -
pa-in Punjabi (India) -
qu-bo Quechua (Bolivia) -
qu-ec Quechua (Ecuador) -
qu-pe Quechua (Peru) -
ro-bg Romanian (Bulgaria) V
ro-ro Romanian (Romania) V
ro-sk Romanian (Slovakia) V
ro-ua Romanian (Ukraine) V
rn-bi Rundi (Burundi) -
ru-ee Russian (Estonia) V
ru-kz Russian (Kazakhstan) V
ru-lv Russian (Latvia) V
ru-lt Russian (Lithuania) V
ru-ua Russian (Ukraine) V
sa-in Sanskrit (India) -
sr Serbian HC CS
sr-me Serbian (Montenegro) HC CS
sd-in Sindhi (India) -
si Sinhala -
sk Slovak HC CS
sk-cz Slovak (Czechia) V
sk-sk Slovak (Slovakia) V
sl Slovenian HC CS
sl-sl Slovenian (Slovenia) V
so Somali -
ajp-ps South Levantine Arabic (Palestine) V
st-za Southern Sotho (South Africa) -
es-ar Spanish (Argentina) V
es-bo Spanish (Bolivia) V
es-cl Spanish (Chile) V
es-co Spanish (Colombia) V
es-cr Spanish (Costa Rica) V
es-do Spanish (Dominican Republic) V
es-ec Spanish (Ecuador) V
es-sv Spanish (El Salvador) V
es-gt Spanish (Guatemala) V
es-hn Spanish (Honduras) V
es-mx Spanish (Mexico) V
es-ni Spanish (Nicaragua) V
es-pa Spanish (Panama) V
es-py Spanish (Paraguay) V
es-pe Spanish (Peru) V
es-pr Spanish (Puerto Rico) V
es-sa Spanish (Saudi Arabia) V
es-us Spanish (United States) V
es-uy Spanish (Uruguay) V
es-ve Spanish (Venezuela) V
es-001 Spanish (World) V
sw Swahili -
sw-rw Swahili (Rwanda) -
sw-tz Swahili (Tanzania) -
sv-fi Swedish (Finland) V
sv-se Swedish (Sweden) V
tl Tagalog HC CS
tg Tajik -
ta Tamil -
ta-in Tamil (India) -
te Telugu -
te-in Telugu (India) -
ti Tigrinya -
ts-za Tsonga (South Africa) -
tn-za Tswana (South Africa) -
tr-bg Turkish (Bulgaria) V
tr-tr Turkish (Turkey) V
tk Turkmen -
uk Ukrainian HC CS
uk-sk Ukrainian (Slovakia) V
uk-ua Ukrainian (Ukraine) V
ur Urdu HC CS
ur-in Urdu (India) V
ur-pk Urdu (Pakistan) V
uz Uzbek HC CS
vi-vn Vietnamese (Vietnam) V
cy Welsh HC CS
xh Xhosa -
xh-za Xhosa (South Africa) -
zu-za Zulu (South Africa) -

 

AI

AI included in the Suite

Languages supported by Zendesk AI agents

 
Language Language ID
Arabic ar
Bulgarian bg
Simplified Chinese zh-cn
Traditional Chinese zh-tw
Czech cs
Danish da
Dutch nl
English (United States) en-us
Finnish fi
French fr
German de
Greek el
Hebrew he
Hindi hi
Hungarian hu
Indonesian id
Italian it
Japanese ja
Korean ko
Norwegian no
Polish pl
Portuguese (Brazil) pt-br
Romanian ro
Russian ru
Spanish es
Swedish sv
Thai th
Turkish tr
Ukrainian uk
Vietnamese vi

Suggested macros for agents

The suggested macros feature supports the languages below. Note that results for less-commonly used languages might not be as reliable as those for more-commonly used languages.

Afrikaans
Amharic
Arabic
Assamese
Azerbaijani
Belarusian
Bulgarian
Bengali
Breton
Bosnian
Catalan
Czech
Welsh
Danish
German
Greek
English
Esperanto
Spanish
Estonian
Basque
Persian
Finnish
French
Western Frisian
Irish
Scottish Gaelic
Galician
Gujarati
Hausa
Hebrew

Hindi
Croatian
Hungarian
Armenian
Indonesian
Icelandic
Italian
Japanese
Javanese
Georgian
Kazakh
Khmer
Kannada
Korean
Kurdish
Kyrgyz
Latin
Lao
Lithuanian
Latvian
Malagasy
Macedonian
Malayalam
Mongolian
Marathi
Malay
Burmese
Nepali
Dutch
Norwegian
Oromo

Oriya
Panjabi
Polish
Pashto
Portuguese
Romanian
Russian
Sanskrit
Sindhi
Sinhala
Slovak
Slovenian
Somali
Albanian
Serbian
Sundanese
Swedish
Swahili
Tamil
Telugu
Thai
Tagalog
Turkish
Uyghur
Ukrainian
Urdu
Uzbek
Vietnamese
Xhosa
Yiddish
Chinese

Redaction suggestions

The redaction suggestion feature supports the languages below. Redaction suggestions are part of the Advanced Data Privacy and Protection add-on.

en-us English 
es Spanish
pt-br  Portuguese (Brazil)
de German
it Italian
fr French

 

Advanced AI add-on

Intelligent triage

ar Arabic
bg Bulgarian
cs Czech
da Danish
de German
el Greek
en-us  English (United States)
en-gb  English (United Kingdom)
es Spanish
fi Finnish
fr French
he Hebrew
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
nl Dutch
no Norwegian
pl Polish
pt-br  Portuguese (Brazil)
ro Romanian
ru Russian
sv Swedish
th Thai
tr Turkish
uk Ukrainian
vi Vietnamese
zh-cn  Chinese (Simplified)

 

Advanced bots

See the languages list in Using pre-trained intents in answers.

Macro suggestions for admins

de German
en-us English (United States)
fr French
ja Japanese
pt-br Portuguese

 

Similar tickets

All languages listed in the Main languages list in the Support, Talk, Guide and Web Widget (messaging) topic above, with the exception of Japanese, Korean, and Chinese.

Automated translations features

See the following articles to learn about the automated translation features available in Zendesk products:

Workforce management

Main languages

pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

 

Zendesk QA

pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

 

Edited Feb 20, 2025 · Ketty Tirrito

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