Kharlo Reboja
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Total activity26
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Kharlo Reboja-
Kharlo Reboja commented,
I'm afraid that isn't supported either. I found this community post where you could update your use case. https://support.zendesk.com/hc/en-us/community/posts/220971087-Provide-a-way-to-add-deep-o...
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Kharlo Reboja commented,
Zendesk does not allow iframing of Zendesk due to the inherent security risks involved in iframing a web application. https://support.zendesk.com/hc/en-us/articles/203657536-Embedding-Zendesk-into...
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Kharlo Reboja commented,
Hello Paige, Thanks for reaching out. There isn't a native feature that allows this from the Zendesk Guide admin settings. You could however, achieve this with custom html. With that said custom c...
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Kharlo Reboja commented,
Hello Matt, Thanks for reaching out. At this time, searching by Twitter handle is currently not supported and is out of the Twitter integrations native functionalities. Best, Kharlo | Customer Adv...
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Kharlo Reboja commented,
Hi Oskar, This is correct. At this time, views do not have the ability to have a condition to list all tickets with agent mentions. Whenever an agent gets notified, they get an email and the notif...
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Kharlo Reboja commented,
Hi Joshua, Thanks for reaching out! The different condition sets within triggers refer to the operators that apply between each condition. Conditions in meet all of the following conditions utiliz...
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Kharlo Reboja commented,
Hello Edin, Hope all is well. Let me help address your questions. Only real prevention tactics is to figure out why they were suspended in the first place. I suggest taking a look at this doc to ...
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Kharlo Reboja commented,
Greetings Yuliia, If you have the Web WidgetIn the Support product click on the Admin icon in the sidebar and go to Channels > Widget. Select the widget you want to adjust and scroll down until you...
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Kharlo Reboja commented,
Greetings Reshma, Thank you for contacting Zendesk Support. My name is Kharlo and I'll be assisting you today. The frequency at which your data synchronizes with Explore will depend on the Explore...
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Kharlo Reboja commented,
The users response would still be added to the ticket but they will get a welcome email. Their ticket only gets suspended if they email in themselves without having been added by an existing user....