Kyle Jones
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Total activity47
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Last activity
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Member since
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Activity overview
Latest activity by Kyle Jones-
Kyle Jones commented,
Hey there Luigi, That's a great question! From my understanding, these emails should also be visible on the Deal page as long as you've connected the contact (email) to the deal itself. When you g...
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Kyle Jones commented,
Hey there Andy, I've created a ticket we can work together in, since I'll need to investigate your account. Normally, we do not assist with custom code within Support, but I would like to see if I...
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Kyle Jones commented,
Hey there Carmen! Technically, there is nothing stopping you from embedding your chat widget behind an agent only login, or on a page specifically for your agents. Then you could implement some ty...
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Kyle Jones commented,
Hello there Amber,For clarity, is it alway the same requester? If so, you could potentially put that requester's email in the macro for your agents to cut/paste into the requester field to make it ...
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Kyle Jones commented,
Hey there Jorge!I can definitely see the use-case for this. Unfortunately, our API is limited to the number of roles it can display and will only show "Admin" or "User" judging by our information ...
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Kyle Jones commented,
Hey there Zac, This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role to...
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Kyle Jones commented,
Hey there Ayal, Unfortunately, at this time there isn't a way to undo or rollback the changes within the Explore once you've published that dashboard. When you add the appropriate changes this shou...
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Kyle Jones commented,
Hey there Danny, That's a very good question. If you weren't adding filters to the queries, there is another way to save the state of your widget without needing to apply the filters every time. Th...
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Kyle Jones commented,
Hey There Bill, These are very good questions, and I'm pretty sure I have a solution for you regarding this! Within Explore we have a metric you can used called "Assigned unsolved tickets" this ...
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Kyle Jones commented,
Hey there Shirin, I've created a ticket for you! I believe this is something we'll have to dig into here. Thank you!