Laura Hippert
-
Total activity86
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes9
-
Subscriptions45
Activity overview
Latest activity by Laura Hippert-
Laura Hippert commented,
Hi Chelsey! If you aren't an admin in your Zendesk Sell account, the "Sales Pipeline" will not be available for customization. You can reach out to an admin on your team to make changes!
-
Laura Hippert commented,
Hi Amy! When you create a new Sell user, they are automatically added in Support as a "Contributor" as all users need access to the subdomain in general. Contributors can only view tickets which a...
-
Laura Hippert commented,
Hi Roland Hill! I just wanted to clarify that no, this specific filter isn't available on the mobile Activity Feed.
-
Laura Hippert commented,
Hi Mark - Thanks for reaching out! I'm sorry to say that the lead capture form is not editable (except for changing the fields available). That being said, if you have anyone on your team with deve...
-
Laura Hippert commented,
Hi Ben! Any admin in the account can make another admin the topmost manager. This can be done from their user settings in Sell. (See: Managing users in Sell). In their user settings, you'll see the...
-
Laura Hippert created an article,
How can I include my contact's name when exporting a smart list?
Question How can I include my contact's first and last name in separate columns when exporting a smart list in Sell? Answer Add the Person field to your smart list before exporting your data. This ...
-
Laura Hippert commented,
Hello Christin and Stephanie! When exporting a contact Smart List, you can add the "First Name" and "Last Name" columns by adding the "Person" field to your Smart List before exporting!
-
Laura Hippert commented,
Hi Diana! I see that you were able to post your feedback on the Lead Source functionality on our Product Feedback Forums (Link to Feedback), so thank you for that! At this time, this field moves to...
-
Laura Hippert created an article,
What are the differences between Instant Search, Article Suggestion, and Help Center search?
Question In the Help Center there are 3 types of search: Native Help Center search Help Center instant search Article suggestion search What are the differences between each search type? Answer T...
-
Laura Hippert created an article,
Setting up an SLA based on a Salesforce organization or user
Overview How to establish a Zendesk SLA (Service Level Agreement) based on information applied to a user or organization in Salesforce. Conditions Must have a Professional or Enterprise level Zen...