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Lauren Rogers

Joined Apr 14, 2021

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Last activity Apr 20, 2022

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Lauren Rogers

Lauren Rogers created an article,

ArticleHelp with sales

Question

When calling customers using my Sell Voice number, the caller ID name shows as spam when the customer receives the call. Why is this?

Answer

This is not an issue with Sell. Telephone carriers have developed systems to detect and flag potential spam calls. These are the most common reasons numbers are flagged as spam:

  • The number of calls per hour or the number of calls per day that are being made by a single number.
  • The rate of successful connections. 
  • Whether recipients of calls from the number actually report it as spam or being used as part of a scam, and how often the number is reported. 

If you're encountering this problem, you can be assigned a new number, contact the Zendesk Customer Support for further help. 

After you get a new number, monitor call activity to prevent the number from being marked as spam again.

Edited Jan 25, 2024 · Lauren Rogers

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Lauren Rogers commented,

Community comment Feedback - Sales CRM (Sell)

Hi Carlos,

Sell does not have the ability to control the caller ID name that shows on your outgoing calls. The caller ID name is determined by the receiving number's telephone carrier.

Telephone carriers have developed systems to detect and flag potential spam calls. These are the most common reasons numbers are flagged as spam:

  • The number of calls per hour or the number of calls per day that are being made by a single number.
  • The rate of successful connections. 
  • Whether recipients of calls from the number actually report it as spam or being used as part of a scam, and how often the number is reported. 

If you're encountering this problem, you can be assigned a new number by contacting support to release your current number.

After you get a new number, monitor call activity to prevent the number from being marked as spam again.

 
 

View comment · Posted Oct 15, 2021 · Lauren Rogers

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Lauren Rogers commented,

Community comment Feedback - Sales CRM (Sell)

Hi Alex,

Yes Lydia is correct here. Smart Lists don't refresh automatically and you would need to manually refresh the page once a new lead is submitted.

Let us know if you have any other questions.

Regards,

Lauren Rogers
Manager, Advocacy

View comment · Posted Mar 16, 2021 · Lauren Rogers

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