Leah Hughes
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Last activity
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Activity overview
Latest activity by Leah Hughes-
Leah Hughes created an article,
Can I add a disclaimer to a specific ticket form in Help Center?
Question Can I add a disclaimer to a ticket form when a specific form is selected? Answer If you have multiple ticket forms, you may have some cases where you want to add custom disclaimers or not...
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Leah Hughes commented,
Official comment Hi everyone! We're planning on adding custom statuses to Zendesk which would allow you to create your own status for when the ticket is assigned to the agent but hasn't been responded to yet. For ...
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Leah Hughes commented,
Hi everyone, We realize this is a big issue for our customers and we have plans to solve for this need. We'll update this thread again once we have more info we can share!
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Leah Hughes commented,
Official comment HI everyone, We are creating Reusable content in our Help Center. With this new feature, you’ll be able to capture things like common troubleshooting steps, rules and regulations, disclaimers, etc...
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Leah Hughes commented,
Hi everyone, The way we've decided to address this problem is to give customers the ability to allow for Zendesk notifications to be sent by email through your own servers. This is a problem we ar...
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Leah Hughes commented,
Hi Jon, Thanks for your feedback! Could you tell me a little bit more about how you're trying to use Zendesk? More information about your business goal/workflow that requires you to have this need...
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Leah Hughes commented,
Hi Xander, Thanks for the feedback! Our product team understands that this feature gap that currently exists between Agent Workspace and the Chat/Support UI interface is something that's important...
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Leah Hughes commented,
Official comment UPDATE: The first of the Guide knowledge base datasets is now available for early access preview, This will give you page views, article votes information, and more. Read more at https://support.ze...
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Leah Hughes commented,
Hi Sophie, I'm on our Voice of Customer team and would love to know the use case/goal that you're trying to accomplish with this request. As Nicole mentioned, this particular functionality is not ...
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Leah Hughes commented,
Hi Jacob, Thanks so much for the feedback! I'd love to make sure I fully understand your use case for needing this feature. What kind of user fields are you hoping to show and display? Knowing ...