Leah Hughes

1. Community
2. Feedback - Ticketing System (Support)
3. Add internal notes as part of ZD automation

Hi Sophie,  I'm on our Voice of Customer team and would love to know the use case/goal that you're trying to accomplish with this request. As Nicole mentioned, this particular functionality is not ...

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• Leah Hughes
• Created August 13, 2020 21:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to add user fields to ticket view

Hi Jacob,  Thanks so much for the feedback! I'd love to make sure I fully understand your use case for needing this feature. What kind of user fields are you hoping to show and display?    Knowing ...

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• Leah Hughes
• Created August 13, 2020 20:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Including article title in a URL parameter

Hi there! The article object by default is only available on the on the article page. You can find more on that here. You can still access this data by going through the category and/ section objec...

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• Leah Hughes
• Created May 22, 2018 19:05
• 0 votes