Leah Hughes

1. Community
2. Feedback - Help Center (Guide)
3. Share articles across multiple brand accounts

HI everyone,  We are creating Reusable content in our Help Center. With this new feature, you’ll be able to capture things like common troubleshooting steps, rules and regulations, disclaimers, etc...

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• Leah Hughes
• Created October 05, 2020 21:30
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

Hi everyone,  The way we've decided to address this problem is to give customers the ability to allow for Zendesk notifications to be sent by email through your own servers. This is a problem we ar...

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• Leah Hughes
• Created October 05, 2020 21:27
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Integrated tasks list

Hi Jon,  Thanks for your feedback! Could you tell me a little bit more about how you're trying to use Zendesk? More information about your business goal/workflow that requires you to have this need...

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• Leah Hughes
• Created August 21, 2020 22:07
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Integrated translator

Hi Xander,  Thanks for the feedback! Our product team understands that this feature gap that currently exists between Agent Workspace and the Chat/Support UI interface is something that's important...

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• Leah Hughes
• Created August 21, 2020 21:01
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

Thank you so much for the additional context! We really appreciate it as it helps us understand the full picture when we advocate for you. At Zendesk, we try to advocate for problems rather than fe...

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• Leah Hughes
• Created August 21, 2020 20:30
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

Hi everyone! Thanks for the feedback. One thing we are planning is the ability to select specific users (staff or end-users) to be added to a segment without the need to select them via an attribut...

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• Leah Hughes
• Created August 19, 2020 12:46
• -1 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

UPDATE: The first of the Guide knowledge base datasets is now available for early access preview, This will give you page views, article votes information, and more. Read more at https://support.ze...

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• Leah Hughes
• Created August 14, 2020 14:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add internal notes as part of ZD automation

Hi Sophie,  I'm on our Voice of Customer team and would love to know the use case/goal that you're trying to accomplish with this request. As Nicole mentioned, this particular functionality is not ...

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• Leah Hughes
• Created August 13, 2020 21:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to add user fields to ticket view

Hi Jacob,  Thanks so much for the feedback! I'd love to make sure I fully understand your use case for needing this feature. What kind of user fields are you hoping to show and display?    Knowing ...

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• Leah Hughes
• Created August 13, 2020 20:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Including article title in a URL parameter

Hi there! The article object by default is only available on the on the article page. You can find more on that here. You can still access this data by going through the category and/ section objec...

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• Leah Hughes
• Created May 22, 2018 19:05
• 0 votes