Lisa Painter
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Activity overview
Latest activity by Lisa Painter-
Lisa Painter created an article,
Fine Tuning: "Blueprinting" your help center
This Fine Tuning session with Lisa Painter focuses on empowering you to build a help center that will pave the way to great customer experiences, while also providing value to your organization. Pl...
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Lisa Painter commented,
Great post...thanks! When I lead a support team many years ago, we had some strict SLAs and we printed them out on a pyramid (made out of paper) that sat on their desks. We had response and reso...