Love Penuliar
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Activity overview
Latest activity by Love Penuliar-
Love Penuliar created an article,
Can I use phone number as an information line only?
Question Can I use a Zendesk Talk number as an information line only? Answer Although Talk was not designed for this purpose, it is possible to achieve this type of setup. First, create a dummy gro...
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Love Penuliar commented,
Hi, Charlie!A placeholder for the ticket assignee ID does exist. For the assignee ID placeholder, you can use {{ticket.assignee.id}}. The same information is listed in this article about Zendesk Su...
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Love Penuliar created an article,
Explore recipe: Tickets unsolved for more than three days
This recipe shows you how to report on the total number of tickets that have not been solved for more than three days. What you'll need Skill level: Easy Time Required: 10 minutes Zendesk Exp...
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Love Penuliar created an article,
How can I hide the email transcript option in the chat menu?
Question How can I hide the email transcript option in the chat menu from my customers? Answer Hide the button in the chat widget UI by implementing the custom code below. When emailTranscript is s...
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Love Penuliar created an article,
I can't access the Sandbox account
Issue Symptoms I can't access the Sandbox account, my email address and password don't work. Resolution Steps It's possible that you are not yet listed as a member of the Sandbox account. Creating ...
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Love Penuliar created an article,
How can I fix "Zendesk Chat is not enabled for you" error?
Question Why am I getting the message Zendesk Chat is not enabled for you when launching the Chat dashboard? Answer This message appears when Chat is not enabled for your user profile. An admin can...
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Love Penuliar created an article,
I can't enable or disable an agent on my chat account
Issue symptoms The Enabled and Disabled button is greyed out inside the chat agent's profile. Resolution steps Chat-only accounts need to access an agent's profile to make changes to the agent's na...
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Love Penuliar created an article,
Error message: "Failed to update customer settings"
Issue symptoms I am receiving the error Failed to update customer settings after adding a new email in the allowlist or blocklist. Resolution steps Receiving this error means that you have exceeded...
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Love Penuliar created an article,
How can I locate an agent ID in Support?
Question How can I locate an agent ID in Zendesk Support? Answer A unique ID is automatically assigned when a user is created in your account. You can use these IDs in various API requests as an a...
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Love Penuliar created an article,
Missing Chat widget settings
Issue Symptoms I do not see some of the widget settings in my account. Resolution If your Zendesk Chat account is integrated with Zendesk Support, some options may be missing on the Chat widget se...