Love Penuliar
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Last activity
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Activity overview
Latest activity by Love Penuliar-
Love Penuliar created an article,
Can I change the confirmation message after a ticket is submitted through the mobile app?
Question Can I change the confirmation message after a ticket is submitted through the mobile app? Answer Yes, the confirmation message can be edited from the Mobile SDK page in Admin Center. You ...
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Love Penuliar created an article,
How do I set up my Talk phone number as an information line only?
Question Can I use a Zendesk Talk number as an information line only? Is it possible to only play a message and then automatically disconnect calls? Answer Although Talk was not designed for this p...
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Love Penuliar commented,
Hi, Charlie!A placeholder for the ticket assignee ID does exist. For the assignee ID placeholder, you can use {{ticket.assignee.id}}. The same information is listed in this article about Zendesk Su...
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Love Penuliar created an article,
Explore recipe: Tickets unsolved for more than three days
What's my plan? This recipe shows you how to report on the total number of tickets that have not been solved for more than three days. What you'll need Skill level: Easy Time Required: 10 minu...
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Love Penuliar created an article,
How can I hide the email transcript option in the chat menu?
Question How can I hide the email transcript option in the chat menu from my customers? Answer Hide the button in the chat widget UI by implementing the custom code below. When emailTranscript is s...
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Love Penuliar created an article,
I can't access the Sandbox account
Issue Symptoms I can't access the Sandbox account, my email address and password don't work. Resolution Steps It's possible that you are not yet listed as a member of the Sandbox account. Creating ...
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Love Penuliar created an article,
How do I verify that agents who receive “Zendesk Chat is not enabled for you” have the correct permissions?
Question How can I ensure my agents have the correct permissions in live chat? Why am I getting the message Zendesk Chat is not enabled for you when launching the Chat dashboard? How can I sign in?...
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Love Penuliar created an article,
I can't enable or disable an agent on my chat-only account
Issue symptoms The Enabled and Disabled button is greyed out inside the chat agent's profile in the Chat dashboard. Resolution steps Chat-only accounts need to access an agent's profile to change ...
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Love Penuliar created an article,
Error message: "Failed to update customer settings"
Issue symptoms I am receiving the error Failed to update customer settings after adding a new email in the allowlist or blocklist. Resolution steps Receiving this error means that you have exceeded...
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Love Penuliar created an article,
How can I locate an agent ID in Support?
Question How can I locate an agent ID in Zendesk Support? Answer A unique ID is automatically assigned when a user is created in your account. You can use these IDs in various API requests as an a...