Love Penuliar
-
Total activity98
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes61
-
Subscriptions24
Articles
Recent activity by Love Penuliar-
Explore recipe: Tickets unsolved for more than three days
What's my plan? This recipe shows you how to report on the total number of tickets that have not been solved for more than three days. What you'll need Skill level: Easy Time Required: 10 minut...
-
How do I set up my Talk phone number as an information line only?
Question Can I use a Zendesk Talk number as an information line only? Is it possible to only play a message and then automatically disconnect calls? Answer Although Talk was not designed for this p...
-
Missing Chat widget settings
Issue symptoms I want to modify some of the widget elements to match the look of my company's website. However, I can't see some of the widget settings in the Appearance tab of my Chat account. Con...
-
I can't enable or disable an agent on my chat-only account
Issue symptoms The Enabled and Disabled button is greyed out inside the chat agent's profile in the Chat dashboard. Resolution steps Chat-only accounts need to access an agent's profile to change ...
-
I can't access the Sandbox account
Issue Symptoms I can't access the Sandbox account, my email address and password don't work. Resolution Steps It's possible that you are not yet listed as a member of the Sandbox account. Creating ...
-
How can I hide the email transcript option in the chat menu?
Question How can I hide the email transcript option in the chat menu from my customers? Answer Hide the button in the chat widget UI by implementing the custom code below. When emailTranscript is s...
-
How do I verify that agents who receive “Zendesk Chat is not enabled for you” have the correct permissions?
Question How can I make sure that my agents have the correct permissions in Chat? Why am I getting the message Zendesk Chat is not enabled for you when launching the Chat dashboard? Do you know how...
-
Error message: "Failed to update customer settings"
Issue symptoms I am receiving the error Failed to update customer settings after adding a new email in the allowlist or blocklist. Resolution steps Receiving this error means that you have exceeded...
-
How do I set an external ID of a Zendesk Support ticket?
Question How do I set an external ID of a Zendesk Support ticket? Answer A Support ticket's external_id attribute is a string that can be used as a reference to third-party system records. To set ...
-
Can I change the confirmation message after a ticket is submitted through the mobile app?
Question Can I change the confirmation message after a ticket is submitted through the mobile app? Answer Yes, the confirmation message can be edited from the Mobile SDK page in Admin Center. You ...