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Ludwig P.

Joined Jun 23, 2022

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Last activity Jan 22, 2025

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ACTIVITY OVERVIEW

Latest activity by Ludwig P.

Ludwig P. commented,

Community comment Q&A - Chat, messaging, and widgets
Hey Jason,
 
Looks like you already opened a ticket about this, and our Tier 3 team helped you out.

View comment · Posted Jan 02, 2025 · Ludwig P.

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Ludwig P. commented,

CommentHow to manage the help center
Hey Harshad,

It looks like you've started a conversation with us, and I've responded to your message.

View comment · Posted Dec 12, 2023 · Ludwig P.

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Ludwig P. commented,

CommentReporting and analytics for help center
Hey Ivan,
 
It looks like you've started a conversation with us and I've responded to your message.

View comment · Posted May 03, 2023 · Ludwig P.

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Ludwig P. commented,

CommentUsing content publishing flows
Hey Emily,
 
At the moment, there isn't a way to exclude archived articles in article verification filters. 
 
You may want to upvote and engage into this post from our Feedback - Help Center (Guide). Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning.
 
 

View comment · Posted Dec 28, 2022 · Ludwig P.

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Ludwig P. commented,

Community comment Q&A - Sales CRM (Sell)
Hey Aleksandra,
 
As there isn't a native way to transcribe calls/meetings in Sell. However, you may want to check the app integration Fireflies.ai for Sell that automatically log calls, transcripts, and notes into Zendesk Sell from our Apps Marketplace.
 
 

View comment · Posted Dec 27, 2022 · Ludwig P.

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Ludwig P. commented,

Community comment Q&A - Help center and community
Hey Gabriel,
 
You may want to review the plan subscription on your account as adding subsections to create more levels in your help center is available for Suite Enterprise/Enterprise Plus or Guide Enterprise plan.
 
 

View comment · Posted Dec 27, 2022 · Ludwig P.

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Ludwig P. commented,

CommentMeasuring success
Hey Noel, 
 
At the moment, CSAT being sent by automation or trigger is standardized to present Good/Bad. On the other hand, you may want to check our Apps Marketplace that will allow you to send survey the way you want it.
 
 

View comment · Posted Dec 27, 2022 · Ludwig P.

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Ludwig P. commented,

Community comment Q&A - Apps and integrations
Hey yty0818,
 
Currently, we have Hubspot integration for Support and Sell.

I'd recommend that you start a post about your use-case in our Feedback - Platform: Apps & Integrations using the Product Feedback Post Template. Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning.
 

View comment · Posted Dec 26, 2022 · Ludwig P.

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Ludwig P. commented,

Community comment Q&A - Sales CRM (Sell)
Hey Caitlin,
 
Currently, the Google Drive integration with Sell allows you to create folders for and attach files to deals. Those folders and files are located in your Google Drive account and displayed on the deal card. Regarding the Sell roadmap, We don't have new features to highlight coming in 2023.

View comment · Posted Dec 26, 2022 · Ludwig P.

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Ludwig P. commented,

CommentTicket customization
Hey Shawn,

As you've started a conversation with us. I'd be happy to jump right in. Talk to you soon!

View comment · Posted Nov 17, 2022 · Ludwig P.

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