Mackenzie Krueger
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Total activity83
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Last activity
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Activity overview
Latest activity by Mackenzie Krueger-
Mackenzie Krueger created an article,
Why can't I add new agents and admins?
Question Why can't I add new agents and admins? Answer As an account administrator, you have the ability and permissions to add new agents and admins. Your account subscription has a specific amoun...
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Mackenzie Krueger created an article,
How do my customers see their tickets if they're in multiple organizations?
Question How do my customers see their submitted tickets if they're in multiple organizations on the "My Activities" page? Answer End users can view their own tickets and see tickets associated wit...
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Mackenzie Krueger created an article,
I am unable to transfer Chat admin permissions to another user
Issue symptoms I cannot transfer Chat admin permissions to another user, my subscription only has one user seat. Resolution steps When a Chat account has only one user seat on the subscription, ad...
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Mackenzie Krueger created an article,
The main administrator on our account left the company
Issue symptoms The main administrator on our account left the company. Resolution steps The account owner must be changed, this is because they have unique access and permissions administrators of...
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Mackenzie Krueger created an article,
Can I send a different response to a customer based on their email address?
Question Can I send a different response to a customer based on their email address? Answer Yes. To send a different response to a customer based on their email address, create a user tag for a sin...
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Mackenzie Krueger created a post,
Zendesk on Zendesk: How we translate KCS articles
Zendesk on Zendesk is a discussion about a specific topic and how the Zendesk Support team uses Zendesk products. Each session is hosted by a member of our Support team. In this Zendesk on Zendesk...
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Mackenzie Krueger created an article,
How do I format my CSV file for Sell?
Question How do I format my CSV file for Sell? What do the headers on my CSV file (import or export) represent? Answer The first row of the CSV file should reflect standard and custom fields. When ...
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Mackenzie Krueger created an article,
A call is not appearing in my Sell account
Issue symptoms A call is not appearing in my Sell account. I am unable to locate the call on the associated lead, contact, or deals page nor within the Communication Center. Resolution steps When a...
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Mackenzie Krueger created an article,
Can I view all recently completed tasks by a user?
Question Can I view all recently completed tasks by a user? Answer Yes, a list of completed tasks can be generated in the task manager. To view users Compted Tasks Click on the Tasks located on t...
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Mackenzie Krueger created an article,
Do I need Zendesk Talk to use Zendesk Sell Voice?
Question Do I need a Zendesk Talk subscription to use Zendesk Sell Voice? Answer No, Zendesk Talk and Zendesk Sell Voice are two different in-product telephony features. Zendesk Talk is a cloud-bas...