Mackenzie Krueger
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Total activity90
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Last activity
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Activity overview
Latest activity by Mackenzie Krueger-
Mackenzie Krueger created an article,
When should I use Flow Builder and Support triggers in messaging?
Question How do Flow Builder and Support triggers work together? When should I use Flow Builder in messaging? When should I use Support triggers in messaging? This article covers the following sect...
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Mackenzie Krueger created an article,
What happens when a customer using the messaging bot makes a mistake and needs to go back?
Question What happens when a customer using the messaging bot makes a mistake and needs to go back? Can they start over? Answer Yes, when a customer interacts with the bot by asking a question and ...
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Mackenzie Krueger created an article,
Can chatbot automatically provide an email address to a customer if they need to contact another company?
Question Can we set up a chatbot to automatically provide an email address to a customer if they need to contact another company? Answer Yes, answers allows for targeted bot flows with the option t...
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Mackenzie Krueger created an article,
Why can't I turn on my bot in messaging?
Question I migrated to use the chat messaging bot. Where can I turn this on? This article covers the sections below: Prerequisites Resolution Video Guide Additional resources Prerequisites Y...
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Mackenzie Krueger created an article,
Why can't I add new agents and admins?
Question Why can't I add new agents and admins? Answer As an account administrator, you have the ability and permissions to add new agents and admins. Your account subscription has a specific amoun...
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Mackenzie Krueger created an article,
How do my customers see their tickets if they're in multiple organizations?
Question How do my customers see their submitted tickets if they're in multiple organizations on the "My Activities" page? Answer End users can view their own tickets and see tickets associated wit...
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Mackenzie Krueger created an article,
I'm unable to transfer Chat admin permissions to another user
Issue symptoms I cannot transfer Chat admin permissions to another user, my chat-only subscription only has one user seat. Resolution steps When a standalone Chat account has only one user seat on...
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Mackenzie Krueger created an article,
The account owner on our account left the company
Issue symptoms The account owner on our account left the company. Resolution steps If the account owner left the company, then you must change which user is assigned to that role. The account owne...
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Mackenzie Krueger created an article,
Can I send a different response to a customer based on their email address?
Question Can I send a different response to a customer based on their email address? Answer Yes. To send a different response to a customer based on their email address, create a user tag for a sin...
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Mackenzie Krueger created a post,
Zendesk on Zendesk: How we translate KCS articles
Zendesk on Zendesk is a discussion about a specific topic and how the Zendesk Support team uses Zendesk products. Each session is hosted by a member of our Support team. In this Zendesk on Zendesk...