Mackenzie Krueger
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Total activity75
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Last activity
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Activity overview
Latest activity by Mackenzie Krueger-
Mackenzie Krueger created an article,
Can I send a different response to a customer based on their email address?
Question Can I send a different response to a customer based on their email address? Answer Yes. To send a different response to a customer based on their email address, create a user tag for a sin...
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Mackenzie Krueger created a post,
Zendesk on Zendesk: How we translate KCS articles
Zendesk on Zendesk is a discussion about a specific topic and how the Zendesk Support team uses Zendesk products. Each session is hosted by a member of our Support team. In this Zendesk on Zendesk...
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Mackenzie Krueger created an article,
How do I format my CSV file for Sell?
Question How do I format my CSV file for Sell? What do the headers on my CSV file (import or export) represent? Answer The first row of the CSV file should reflect standard and custom fields. When ...
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Mackenzie Krueger created an article,
A call is not appearing in my Sell account
Issue symptoms A call is not appearing in my Sell account. I am unable to locate the call on the associated lead, contact, or deals page nor within the Communication Center. Resolution steps When a...
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Mackenzie Krueger created an article,
Can I view all recently completed tasks by a user?
Question Can I view all recently completed tasks by a user? Answer Yes, a list of completed tasks can be generated in the task manager. To view users Compted Tasks Click on the Tasks located on t...
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Mackenzie Krueger created an article,
Do I need Zendesk Talk to use Zendesk Sell Voice?
Question Do I need a Zendesk Talk subscription to use Zendesk Sell Voice? Answer No, Zendesk Talk and Zendesk Sell Voice are two different in-product telephony features. Zendesk Talk is a cloud-bas...
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Mackenzie Krueger created an article,
Can I export real-time data from Sell?
Question Can I use the API to export real-time data from Sell to use for a custom dashboard? Answer Yes, data can be exported in real-time from Sell. Exporting real-time data from Sell can be accom...
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Mackenzie Krueger created an article,
Can I integrate Sell with my existing telephony system?
Question Can I integrate my existing telephony system like RingCentral with Sell? Answer Yes, there are many options to integrate your current telephony system with Sell. This can be done with avai...
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Mackenzie Krueger created an article,
Can I integrate Slack with Sell?
Question Is there an integration between Slack and Sell? Answer Zendesk does not have integration between Sell and Slack. A workaround to integrate between the two is to utilize a third-party integ...
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Mackenzie Krueger created an article,
Can I send outbound faxes using Sell?
Question Can I send outbound faxes using Sell? Answer Zendesk Sell cannot send outbound faxes natively. A workaround to this would be to utilize a third-party integration, for example, Zapier. For...