Mackenzie Krueger
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Total activity52
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Mackenzie Krueger-
Mackenzie Krueger created an article,
How do I remove the Zendesk logo?
Question How do I remove the Zendesk logo? Can this branding be removed? Answer Note: The ability to remove branding is not available on all plan levels and features. The Zendesk branding is pl...
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Mackenzie Krueger created an article,
I cannot enable Chat for new agents and are being told we do not have enough licenses
Issue symptoms I cannot enable Chat for new agents and am being told we do not have enough licenses. Resolution steps If you are trying to enable new agents in Chat and are being prompted with a ...
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Mackenzie Krueger created an article,
Can I use my old subdomain for my new account?
Question Can I use my old subdomain for my new account? I created multiple trials for my business and would like to use a subdomain I used previously. Answer Yes, the account owner can request the ...
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Mackenzie Krueger created an article,
Can I change the plan level of my Zendesk Suite Trial?
Question Can I trial a different plan level of the Zendesk Suite? Answer Yes, the account owner can contact Zendesk Customer Support to have the trial plan level changed. By default, the Zendesk ...
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Mackenzie Krueger created an article,
How do I enable exports?
Question How can I enable exports? Answer To protect the data in your Zendesk exports are not automatically enabled. To have this feature enabled, the account owner must contact Zendesk Customer S...
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Mackenzie Krueger created an article,
How do I cancel my Sell trial account?
Question How do I cancel my Sell trial account? Answer If no payment method was added during the trial period, let the Sell trial expire. The account will be deleted 270 days after the trial expira...
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Mackenzie Krueger created an article,
I created a new trial but did not receive the verification email, what happened?
Question I created a new trial but did not receive the verification email, what happened? Answer There are multiple reasons that prevent the verification email to not be received. The verification ...
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Mackenzie Krueger created an article,
Should I choose to deactivate or delete a user to remove them from my account?
Question How do I remove a sales rep from my account? What is the difference between deleting and deactivating a user in Zendesk Sell? What steps should I consider when someone is leaving my compan...
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Mackenzie Krueger created an article,
How do I move notes from Support into Sell, and notify my user?
Question How do I get note updates from Support into Sell, and notify my user? Answer To notify your users of a note update from Support, use a @mention to send a notification in Sell. While in you...
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Mackenzie Krueger created an article,
How can I share my smart list?
Question How can I share my smart list with my team? Answer When you create a smart list, the list is only visible to you in your account. There are two options to share your saved views of data ...