Madison Hoffman
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Total activity209
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Last activity
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Member since
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Following0 users
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Followed by59 users
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Votes49
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Subscriptions102
Activity overview
Latest activity by Madison Hoffman-
Madison Hoffman commented,
Hi Emily, you can alter the font size of the titles by changing the h4 tags in this line to something else (h5 or h6 as demonstrated here): <h4 class="blocks-item-title">{{name}}</h4> If you're lo...
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Madison Hoffman commented,
Hi Jake! It sounds like you're referring to Rapid Resolve. If so, Eric shared a recipe for reporting on this in Explore here in the Community: https://support.zendesk.com/hc/en-us/community/posts/4...
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Madison Hoffman commented,
Hi Jana and Marci, the first 75 words of the article body are weighted regardless of any formatting or styling. So a TOC or summary can be a good thing, but keep in mind that the model is going to ...
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Madison Hoffman created an article,
Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
Question I have host mapping set up but when I visit my help center, Zendesk redirects me to https://yoursubdomain.zendesk.com. Why? Answer To ensure that all the settings are adequately complete, ...
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Madison Hoffman commented,
Hi Rebeca! Our audience predominantly uses our content in English and English is our source language, so we look at utilization of our content in English to try and understand which is being used m...
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Madison Hoffman commented,
Hey Annalisa, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!
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Madison Hoffman commented,
Hey everyone, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!
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Madison Hoffman commented,
Hey CJ! This is definitely live and active today for all customers who contact Support. The bot will share this message once you've submitted your request as it passes the conversation into our que...
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Madison Hoffman commented,
Hi Annalisa! Thanks for sharing your feedback - as Dave indicated, the widget pops up when you have an unread notification from Zendesk or Z Bot. Once you click into those conversations and read th...
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Madison Hoffman commented,
Hi everyone, so sorry for the silence on this one and I want to acknowledge that we hear your frustration with this behavior. We were consistently hearing from customers that it was difficult to kn...