Madison Hoffman
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Total activity200
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Last activity
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Member since
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Following0 users
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Followed by48 users
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Votes46
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Activity overview
Latest activity by Madison Hoffman-
Madison Hoffman commented,
Hey Annalisa, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!
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Madison Hoffman commented,
Hey everyone, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!
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Madison Hoffman commented,
Hey CJ! This is definitely live and active today for all customers who contact Support. The bot will share this message once you've submitted your request as it passes the conversation into our que...
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Madison Hoffman commented,
Hi Annalisa! Thanks for sharing your feedback - as Dave indicated, the widget pops up when you have an unread notification from Zendesk or Z Bot. Once you click into those conversations and read th...
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Madison Hoffman commented,
Hi everyone, so sorry for the silence on this one and I want to acknowledge that we hear your frustration with this behavior. We were consistently hearing from customers that it was difficult to kn...
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Madison Hoffman commented,
Hey Chad, my understanding is actually that while labels are only "attached" to the default language, they still impact search results even in non-default languages - meaning that you could add lab...
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Madison Hoffman commented,
Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does th...
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Madison Hoffman commented,
Hey CJ! Sorry for the confusion; these will indeed be rolled out to Premier customers but are not yet live. When we provide a wait time, we want to both acknowledge the contractual SLA you're entit...
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Madison Hoffman commented,
Hi CJ! Thanks so much for taking the time to share your feedback. Happy to help fill in some of the blanks here! This is a bit of a confusing update. I've never had a conversation named Zendesk. ...
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Madison Hoffman commented,
Hi Gautam! You sure can. It's listed deep in one of the tables above but here is the format: ticket.ticket_field_<field ID number> Property/placeholder format for custom fields. For example, {...