Madison Hoffman
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Total activity226
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Last activity
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Member since
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Following0 users
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Followed by82 users
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Votes54
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Subscriptions102
Activity overview
Latest activity by Madison Hoffman-
Madison Hoffman commented,
Hi Bulent Yazici, I'm sorry to hear you haven't heard back! I'll find your ticket with your account manager along. Our Bot is in place in part to make sure your issue gets routed to the right team ...
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Madison Hoffman commented,
Hey Lesley, I can't replicate this. Sorry if this sounds like a silly question, but just to confirm did you make additional changes after hitting Save? In my account, I can see that the Save button...
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Madison Hoffman commented,
Hi Belinda! Thanks so much for sharing your feedback; it really helps! Your timing is good as we're actually undertaking a large refresh of our Help Center later this year. Your feedback about want...
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Madison Hoffman commented,
No problem Paul. I think the most confusing part of using the backlog dataset is understanding which date to use, so you might want to check out this article that helps break down your options: Wha...
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Madison Hoffman commented,
Hey Paul! That's exactly what the backlog dataset will allow you to do. Once you've selected the backlog dataset, you would select Tickets as your metric, then Status as a row and either Time - Bac...
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Madison Hoffman commented,
Hi Rade! Two things come to mind that I would check: 1) has your help center been activated? 2) Is the "require sign in" setting enabled (under Guide admin > Guide settings > Security settings)?
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Madison Hoffman commented,
Hey Sigurjon, to be clear, Google Analytics has strict policies about capturing Personally Identifiable Information like a user's name via their platform. I'm not super familiar with many other web...
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Madison Hoffman commented,
Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Z...
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Madison Hoffman commented,
Thanks for clarifying, Mattias. To be clear, this post is about your experience when contacting Zendesk customer support, not necessarily a Zendesk feature. We are using Sunshine Conversations to p...
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Madison Hoffman commented,
Hi Samantha! Just to confirm, you're looking for Zendesk's policies on data retention our end users/customers? If so, I'd start here.