Madison Hoffman
-
Total activity221
-
Last activity
-
Member since
-
Following0 users
-
Followed by70 users
-
Votes54
-
Subscriptions100
Activity overview
Latest activity by Madison Hoffman-
Madison Hoffman commented,
No problem Paul. I think the most confusing part of using the backlog dataset is understanding which date to use, so you might want to check out this article that helps break down your options: Wha...
-
Madison Hoffman commented,
Hey Paul! That's exactly what the backlog dataset will allow you to do. Once you've selected the backlog dataset, you would select Tickets as your metric, then Status as a row and either Time - Bac...
-
Madison Hoffman commented,
Hi Rade! Two things come to mind that I would check: 1) has your help center been activated? 2) Is the "require sign in" setting enabled (under Guide admin > Guide settings > Security settings)?
-
Madison Hoffman commented,
Hey Sigurjon, to be clear, Google Analytics has strict policies about capturing Personally Identifiable Information like a user's name via their platform. I'm not super familiar with many other web...
-
Madison Hoffman commented,
Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Z...
-
Madison Hoffman commented,
Thanks for clarifying, Mattias. To be clear, this post is about your experience when contacting Zendesk customer support, not necessarily a Zendesk feature. We are using Sunshine Conversations to p...
-
Madison Hoffman commented,
Hi Samantha! Just to confirm, you're looking for Zendesk's policies on data retention our end users/customers? If so, I'd start here.
-
Madison Hoffman commented,
Hi David! I can see that our support team is helping you in a ticket. I recommend you continue to work with them there.
-
Madison Hoffman commented,
Hi Brad, can you share your question here? Our product support team can only help registered agents & admins of existing Zendesk accounts, but depending on your question we may have a way to make a...
-
Madison Hoffman commented,
Hi Emily, you can alter the font size of the titles by changing the h4 tags in this line to something else (h5 or h6 as demonstrated here): <h4 class="blocks-item-title">{{name}}</h4> If you're lo...