Madison Hoffman
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Total activity230
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Last activity
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Member since
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Following0 users
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Followed by89 users
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Votes55
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Activity overview
Latest activity by Madison Hoffman-
Madison Hoffman commented,
Hi Sara! Just to clarify, the changes we're announcing here only apply to this specific Help Center, support.zendesk.com. No changes will impact your own Help Center or how your agents & end users ...
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Madison Hoffman commented,
Wilson Ho, unfortunately I don't think anything in this tutorial would cover that use case. In method 3, you specify unique URLs to redirect. But looking at the bigger picture, I would question the...
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Madison Hoffman commented,
Hi Bulent Yazici, I'm sorry to hear you haven't heard back! I'll find your ticket with your account manager along. Our Bot is in place in part to make sure your issue gets routed to the right team ...
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Madison Hoffman commented,
Hey Lesley, I can't replicate this. Sorry if this sounds like a silly question, but just to confirm did you make additional changes after hitting Save? In my account, I can see that the Save button...
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Madison Hoffman commented,
Hi Belinda! Thanks so much for sharing your feedback; it really helps! Your timing is good as we're actually undertaking a large refresh of our Help Center later this year. Your feedback about want...
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Madison Hoffman commented,
No problem Paul. I think the most confusing part of using the backlog dataset is understanding which date to use, so you might want to check out this article that helps break down your options: Wha...
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Madison Hoffman commented,
Hey Paul! That's exactly what the backlog dataset will allow you to do. Once you've selected the backlog dataset, you would select Tickets as your metric, then Status as a row and either Time - Bac...
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Madison Hoffman commented,
Hi Rade! Two things come to mind that I would check: 1) has your help center been activated? 2) Is the "require sign in" setting enabled (under Guide admin > Guide settings > Security settings)?
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Madison Hoffman commented,
Hey Sigurjon, to be clear, Google Analytics has strict policies about capturing Personally Identifiable Information like a user's name via their platform. I'm not super familiar with many other web...
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Madison Hoffman commented,
Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Z...