Madison Hoffman
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Total activity190
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Last activity
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Member since
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Following0 users
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Followed by35 users
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Votes43
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Subscriptions100
Activity overview
Latest activity by Madison Hoffman-
Madison Hoffman commented,
Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does th...
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Madison Hoffman commented,
Hey CJ! Sorry for the confusion; these will indeed be rolled out to Premier customers but are not yet live. When we provide a wait time, we want to both acknowledge the contractual SLA you're entit...
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Madison Hoffman commented,
Hi CJ! Thanks so much for taking the time to share your feedback. Happy to help fill in some of the blanks here! This is a bit of a confusing update. I've never had a conversation named Zendesk. ...
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Madison Hoffman commented,
Hi Gautam! You sure can. It's listed deep in one of the tables above but here is the format: ticket.ticket_field_<field ID number> Property/placeholder format for custom fields. For example, {...
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Madison Hoffman commented,
Hey CJ! I'm late to the game on this question but Guide Admin will let you filter for articles that are not translated to your elected languages. Under the filter menu, select Not translated to and...
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Madison Hoffman created an article,
What happens when I run out of Answer Bot resolutions?
Question What happens when I run out of Answer Bot resolutions? Answer When you use all of your allotted Answer Bot resolutions in a billing cycle, the following occurs: In trigger notifications, ...
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Madison Hoffman commented,
Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain th...
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Madison Hoffman commented,
That's strange, Ann! If you're providing a link to one specific ticket form (like https://mycompany.zendesk.com/hc/en-us/requests/new?ticket_form_id=1234567890) I wouldn't expect the dropdown menu ...
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Madison Hoffman created an article,
What time zone do trigger conditions reference?
Question When using the trigger condition Time zone, will the trigger reference the requester's time zone or the Zendesk account time zone? Answer The trigger will reference the requester's time zo...
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Madison Hoffman created an article,
Welcome to the Zendesk Help Center (support.zendesk.com)
Welcome to the Zendesk Help Center! Below are some tips for navigating through information about Zendesk products to find what you're looking for. This article includes the following sections: B...