Madison Hoffman
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Total activity220
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Last activity
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Articles
Recent activity by Madison Hoffman-
How do I add a comment to a ticket via API?
Question How can I add a comment to a ticket using the API? Answer To add a comment to a ticket using the API use the Update Ticket endpoint, instead of using the Ticket Comments endpoint.
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Contacting Zendesk Customer Support
How do I get support from Zendesk? Looking for help with Zendesk? There are lots of options when you need customer support, pick the one that works best for you: Option 1: Searching our Help C...
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Explore recipe: Number of tickets submitted by your users
What's my plan? This Explore recipe shows you how to report on how many tickets a user or email address has submitted. What you'll need Skill level: Easy Time Required: 10 minutes Zendesk Exp...
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How can I update the company name in outbound email notifications?
Question I noticed that outbound emails from my account contain Your Company Name in parentheses after my agents' names. How can this be removed or updated? Answer You cannot remove this text. Ho...
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How do I update my payment method for a marketplace app?
Question How do I change my payment method or card for my app subscription? Answer If you need to update payment for a Zendesk-built app, contact Zendesk Customer Support for assistance. If you nee...
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What does the error "This email address is already used by..." mean?
Issue symptoms While trying to add a new support address or a user as staff, I get the error This email address is already used by [user]. What does this mean? Resolution steps This error message ...
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How do I find my subscription renewal date?
Question How do I find my subscription renewal date, so I know when my next billing date is? Answer You can view your subscription information at any time by visiting Admin Center. For instructions...
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How do I send invoices for marketplace apps to someone else?
Question Who receives the invoice for a marketplace app? Can I change the recipient? Answer The app developer sends the invoices to the email address of the admin who purchased and installed the ap...
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How often are macros used?
Question How do I see which macros are most used in my account? Answer You can see the most used macros in your account through the sort by feature. To see how often macros are used Head to the Ma...
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Is it possible to make ticket attachments password-protected?
Question I would like to secure the file attachments sent within tickets to end users with a password. Is this possible? Answer Yes, you can secure your file attachments with the private attachment...