Madison Hoffman
-
Total activity223
-
Last activity
-
Member since
-
Following0 users
-
Followed by79 users
-
Votes54
-
Subscriptions101
Comments
Recent activity by Madison Hoffman-
Hi Belinda! Thanks so much for sharing your feedback; it really helps! Your timing is good as we're actually undertaking a large refresh of our Help Center later this year. Your feedback about want...
-
No problem Paul. I think the most confusing part of using the backlog dataset is understanding which date to use, so you might want to check out this article that helps break down your options: Wha...
-
Hey Paul! That's exactly what the backlog dataset will allow you to do. Once you've selected the backlog dataset, you would select Tickets as your metric, then Status as a row and either Time - Bac...
-
Hi Rade! Two things come to mind that I would check: 1) has your help center been activated? 2) Is the "require sign in" setting enabled (under Guide admin > Guide settings > Security settings)?
-
Hey Sigurjon, to be clear, Google Analytics has strict policies about capturing Personally Identifiable Information like a user's name via their platform. I'm not super familiar with many other web...
-
Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Z...
-
Thanks for clarifying, Mattias. To be clear, this post is about your experience when contacting Zendesk customer support, not necessarily a Zendesk feature. We are using Sunshine Conversations to p...
-
Hi Samantha! Just to confirm, you're looking for Zendesk's policies on data retention our end users/customers? If so, I'd start here.
-
Hi David! I can see that our support team is helping you in a ticket. I recommend you continue to work with them there.
-
Hi Brad, can you share your question here? Our product support team can only help registered agents & admins of existing Zendesk accounts, but depending on your question we may have a way to make a...