Marie Laurenza
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Total activity63
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Last activity
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Activity overview
Latest activity by Marie Laurenza-
Marie Laurenza commented,
Official comment Hi Lisa, Are you asking about Agent Workspace tickets? This thread is on WhatsApp in Zendesk Sell (not Agent Workspace and Support). Please reach out to Zendesk Support following the guidance here ...
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Marie Laurenza commented,
Official comment Hi Roland, If you want to preserve past activity history for any user you should deactivate that user instead of deleting them. A help article that describes this in much more detail is here. -Marie
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Marie Laurenza commented,
Official comment Hi Gerry, I see that you have the Sell app installed in your Support account. For information on how to view or change the layout/order/visibility of apps in Support please see this article. Best, ...
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Marie Laurenza created an article,
How do I connect my legacy Sell account with an existing Support account if I am not the account owner?
Question How do I connect my legacy Zendesk Sell account with an existing Zendesk Support account if I am not the account owner? Answer The account owner of a Zendesk subdomain is the only one who ...
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Marie Laurenza created an article,
Announcing changes to legacy Sell accounts not connected to the Zendesk platform
All Sell accounts need to be connected to the Zendesk platform by November 5, 2021. Zendesk acquired Base CRM (Sell) back in September 2018. Connecting Legacy accounts to the Zendesk platform is a...
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Marie Laurenza commented,
Official comment Additional Email fields can be created on Leads and Contacts and then emails to/from those email addresses will sync to Sell. Information on how to add a custom field is here.
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Marie Laurenza commented,
Official comment Hello, We appreciate your feedback. We just released a fix to the issue you reported regarding having to re-input information if the box is unselected. Hopefully this is a welcome update.Best,-Marie
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Marie Laurenza created a post,
How do I give feedback or report bugs?
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to g...
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Marie Laurenza created a post,
How do I sign up for the WhatsApp for Sell EAP?
Sign up for the WhatsApp for Sell EAP with this form. All you have to do is fill in some information and we'll get back to you! Please note that depending on the volume of requests for this EAP, ou...
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Marie Laurenza created a post,
What is the WhatsApp for Sell EAP?
The Early Access Program (EAP) for WhatsApp for Sell allows businesses to use Sunshine Conversation’s functionality within Sell to receive and answer messages. Unmatched messages will create new le...