Marie Laurenza
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Recent activity by Marie Laurenza-
Hi Rudi -- we just launched Sell reporting in Explore (Zendesk's advanced reporting tool) and so if you sign up for the Explore for Sell beta you will be able to create a Contacts query and filter ...
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Hi Benjamin, Apologies for the delay in responding. There is a Lead Source field in Sell that you can and should use for this purpose. Article describing how to do that here. Best, -Marie
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Hi Jeremy, Appreciate your feedback. While Sell does not have the option to have a primary email for an entire team at this time, we do have the ability to provide that complete visibility into any...
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Thanks for submitting this request to the public forum John! I look forward to seeing how many others upvote your request and tracking it with the hopes that we can build this functionality into th...
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Yes -- understand. Right now most feedback/questions come through private tickets and we're working to have more and more information be public (Q&A as well as product feedback) so it can be more u...
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Hi Donald, Can you provide more information on "why" you want an incremented numbering field whenever a Deal stage is updated? I want to make sure our product team understands the use case. Best, -...
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Appreciate the product feedback Jay! Integrating Zendesk Talk with Zendesk Sell is definitely something we will do at Zendesk, the question is just how quickly we can do it and where it fits into t...
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Got it -- the main request is for the ability to backdate/edit a call's date in Sell. We'll track this request and see if it's an important enhancement for others as well. There's always a balance ...
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Hi Taylor, Can you tell me more about why your team uses Notes to Log Calls in Sell instead of manually logging them as a Call? Is it because you want to use the Note Tagging feature that is curren...
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Hi Zarah -- we appreciate the feedback. We are committed to continuing to enhance voice options and functionality for Sell. It will be valuable to keep receiving feedback and votes so we can take t...