Marie Laurenza
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Last activity
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Activity overview
Latest activity by Marie Laurenza-
Marie Laurenza commented,
Official comment The capability currently exists to duplicate a Deal with all the custom fields in the form of the Clone Deal app that our team built and supports. Check it out here (in Zendesk Apps Marketplace). B...
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Marie Laurenza commented,
Official comment Hi Jason -- this capability currently exists in the form of the Clone Deal app that our team built and supports. Check it out here (in Zendesk Apps Marketplace). Best, -Marie
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Marie Laurenza commented,
Official comment Hi Roland, If you want to preserve past activity history for any user you should deactivate that user instead of deleting them. A help article that describes this in much more detail is here. -Marie
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Marie Laurenza commented,
Official comment Hi Gerry, I see that you have the Sell app installed in your Support account. For information on how to view or change the layout/order/visibility of apps in Support please see this article. Best, ...
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Marie Laurenza created an article,
How do I connect my legacy Sell account with an existing Support account if I am not the account owner?
Question How do I connect my legacy Zendesk Sell account with an existing Zendesk Support account if I am not the account owner? Answer The account owner of a Zendesk subdomain is the only one who ...
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Marie Laurenza commented,
Official comment Additional Email fields can be created on Leads and Contacts and then emails to/from those email addresses will sync to Sell. Information on how to add a custom field is here.
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Marie Laurenza commented,
Official comment Hello, We appreciate your feedback. We just released a fix to the issue you reported regarding having to re-input information if the box is unselected. Hopefully this is a welcome update.Best,-Marie
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Marie Laurenza commented,
Glad I was able to help! I would love us to add the object IDs as smart list fields to make it more clear, but the IDs are available in the smart list exports.
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Marie Laurenza commented,
Official comment Hi Adam, Good to hear from your regarding enhancements to the Export All function in Sell. I am not sure your exact use case but I believe exporting a Contact smart list should provide you the easy...
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Marie Laurenza commented,
Hi Adam, Appreciate the feedback as always. Our team is actually working on task enhancements now and I've provided your information so they can reach out to you for further discovery and feedback....