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Marine

Joined Oct 26, 2021

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Last activity Jul 16, 2024

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Marine

Marine commented,

CommentWorking with leads and contacts
Hi Ivonne! 
 
I've created a ticket for you with our support team so we can help you further. You can expect an email shortly.
 
 

View comment · Posted Jul 16, 2024 · Marine

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Marine commented,

CommentWeb Widget documentation
Hi Paul!
 
It's not possible to change the brand of a widget. When you create a widget, it's created based on the brand information, such as the script.
You may want to create a new widget instead for that other brand.
 
I hope it helps!

View comment · Posted Jul 16, 2024 · Marine

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Marine commented,

CommentComptes et facturation
Bonjour Philippe ! 
 
J'ai créé une demande pour vous de notre côté.
Nous allons revenir vers vous par e-mail. Je vous invite à surveiller votre boîte mail.
 

View comment · Posted Jun 16, 2023 · Marine

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Marine commented,

CommentGestion des tickets
Bonjour Simon!
 
La solution native dans ce cas, est de créer/modifier un formulaire avec ce champ pré-rempli. 
Il vous faudra simplement modifier l'URL de votre formulaire en y ajoutant quelques paramètres, et en l'occurence ajouter le paramètre du champ de système Description. 
Vous retrouverez plus de détails et les étapes à suivre dans ce document.
À bien ensuite insérer la nouvelle URL où vous souhaitez le mettre à disposition pour vos utilisateurs finaux. 
 
En espérant que cela puisse vous aider ! N'hésitez pas à revenir vers nous si besoin.

View comment · Posted Apr 10, 2023 · Marine

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Marine commented,

CommentHow to fix access issues
Hi Pratik!
 
Ticket created. You should find an email in your inbox soon!
 

View comment · Posted Mar 27, 2023 · Marine

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Marine commented,

CommentHow to fix access issues
Hi Adhil,
 
Looks like you successfully logged in to your account when checking from my side now!
If you're still getting issues, please let me know through the ticket that we've created for you. You should find an email associated in your inbox!
 

View comment · Posted Mar 20, 2023 · Marine

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Marine commented,

CommentHow to fix access issues
Hi Ryan!
 
I've just created a ticket for you - you can expect an email shortly!
 

View comment · Posted Mar 16, 2023 · Marine

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Marine commented,

CommentHow to fix access issues
Hi Adhil!
 
I'm going to create a ticket on your behalf so that our team can take a closer look at it.
You can expect an email shortly!
 
 

View comment · Posted Mar 13, 2023 · Marine

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Marine commented,

Community comment Q&A - Tickets and email
Hi Vanesa! 
 
When using the "/" in tickets to insert a macro, agents have indeed the possibility to either select a macro or type the name of the macro needed. 
This feedback was actually raised to our team here. I would encourage you to add your own feedback under this post in our community for our Product Managers. 
 
Besides, there is this existing app Advanced Macros by Pythia that may help you for this use case. 
 
I hope this clarifies! 
 

View comment · Posted Mar 13, 2023 · Marine

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Marine commented,

CommentLive chat departments, triggers, operating hours, and routing
Hi Joey! 
 
How are you exactly passing the departments in the chats when the chats come in? You mention that is being set in the widget code - do you have any customisations set in your own script? Feel free to share the details.
 
 

View comment · Posted Mar 13, 2023 · Marine

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