Marine
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Total activity42
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Last activity
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Activity overview
Latest activity by Marine-
Marine commented,
Hi Edmund! I've replied to you under your community post here.
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Marine commented,
Hi Edmund! The Chat badge may not be available, according to your plan. To customize the Chat Badge you must be on a Chat Team plan or above. Would you be able to confirm under what plan are you c...
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Marine commented,
Hi Phil! It's not possible to 'end a session' in Messaging, since it's not sessions-based and is more focused on the asynchronous conversation goal of this feature. However, you may create a trigge...
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Marine commented,
Hi Ezer, I've created a ticket for you with our Support team, so that we can have a deeper look at it. You can expect an email shortly!
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Marine commented,
Hi Gerard, I've created a ticket for you with our Support to look at this deeper. You can expect an email shortly!
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Marine commented,
Hi Gerard! Would you be able to confirm that this Access setting is not available on users profiles with an Agent role?
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Marine commented,
Hi Ulises, All admins who have enabled Omnichannel Routing should be able to access the Idle Timeout settings. I'm going to create a ticket for you with our Support so we can check that for you, if...
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Marine commented,
Andrew, You can create triggers to differentiate your tickets per brand, surely.Also, you need to 'brand' your tickets. Since you share a single Chat account for all brands, the system needs to kno...
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Marine commented,
Hi Andrew, Sure! Let's say I have two brands, so I have two Web Widgets.My first brand has the following domain URL: brand1.zendesk.com/hc - when a visitor reaches out from the Web Widget brand1, f...
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Marine commented,
Hi Andrew! I've flagged the article to the team dedicated, thank you for notifying it. Meanwhile, I'd be happy to show you the function highlighted. Could you please confirm, you'd like to see whe...