Marine
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Total activity57
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Last activity
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Member since
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Activity overview
Latest activity by Marine-
Marine commented,
Bonjour Simon! La solution native dans ce cas, est de créer/modifier un formulaire avec ce champ pré-rempli. Il vous faudra simplement modifier l'URL de votre formulaire en y ajoutant quelques para...
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Marine commented,
Hi Pratik! Ticket created. You should find an email in your inbox soon!
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Marine commented,
Hi Adhil, Looks like you successfully logged in to your account when checking from my side now!If you're still getting issues, please let me know through the ticket that we've created for you. You ...
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Marine commented,
Hi Ryan! I've just created a ticket for you - you can expect an email shortly!
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Marine commented,
Hi Adhil! I'm going to create a ticket on your behalf so that our team can take a closer look at it.You can expect an email shortly!
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Marine commented,
Hi Vanesa! When using the "/" in tickets to insert a macro, agents have indeed the possibility to either select a macro or type the name of the macro needed. This feedback was actually raised to o...
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Marine commented,
Hi Joey! How are you exactly passing the departments in the chats when the chats come in? You mention that is being set in the widget code - do you have any customisations set in your own script? ...
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Marine commented,
Hi Radboud! This is not only dedicated to, agents who aren't part of the same groups. Agents in a Group A can transfer chats to other agents part of Group A. If you're using Agent Workspace, I'd i...
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Marine commented,
Hi Alex, I'm going to create a ticket for you in our Support, so we can coordinate better to understand the exact behaviour you're seeing.You can expect an email shortly!
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Marine commented,
Hi there! It's not possible to use the Custom Ticket Statuses precisely, in the Group by or Order by, to sort the Views at the moment. This is a good product feedback though! Thank you for bringing...