
Martin Holmes - 🚫 Out of office
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Last activity
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Activity overview
Latest activity by Martin Holmes - 🚫 Out of office-
Martin Holmes - 🚫 Out of office commented,
Official comment Hi Raphaël, Thanks for the feedback. We have no immediate plans to resolve the Textback from IVR issues you mention, but I have added your feedback to our product backlog for future review and prio...
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Martin Holmes - 🚫 Out of office commented,
Official comment Hi Will, Thanks for the feedback. We have no short term plans to work on this as unfortunately the technology is not there yet. However, it will be something we would like to implement once it beco...
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Martin Holmes - 🚫 Out of office commented,
Official comment Hi Tyler, Thanks for the detailed use case description. You are 100% correct - the text history page is not scaling well for high volume accounts. It's something we're planning on updating later t...
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Martin Holmes - 🚫 Out of office commented,
Official comment Hi,Thanks for reaching out!This is not something we are considering at present but we have added this to our backlog for future consideration. Can you help us understand the volume of numbers you n...
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Martin Holmes - 🚫 Out of office commented,
Official comment Hi Benny, Thanks for the feedback. We understand your frustration in not being able to know who hung up the call first. We will add your request to our product backlog for future consideration.One ...
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Martin Holmes - 🚫 Out of office commented,
Official comment Hi, Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here. I am not sure what you mean by "Colt Line". If you need additional help with setting up call ov...
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Martin Holmes - 🚫 Out of office commented,
Official comment Hi Adrian & Lee, Recently there was a community post asking a very similar question. The latest update on that community post thread (from Neil) explains where we are with group routing and presen...
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Martin Holmes - 🚫 Out of office created an article,
Announcing emergency calling capability and Enhanced 911 (E911) for certain countries in Zendesk Talk
Announced on Rollout starts Rollout ends Jan 4, 2022 Jan 4, 2022 Jan 5, 2022 We’re happy to announce the rollout of emergency calling and Enhanced 911 (E911) for certain countries in Zendes...
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Martin Holmes - 🚫 Out of office commented,
Official comment Hi, Thanks for the feedback on your use case. Unfortunately this is something we don't have right now and it is not on our roadmap. One workaround may be to configure call transfer to an external ...
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Martin Holmes - 🚫 Out of office commented,
Hi Rina, Ok I understand a bit better now, thanks for the further clarification. In Zendesk, it only possible to have either staff-users (e.g. Agent, Team Lead, Admin) or end-users (customers, non-...