Martin Holmes - 🚫 Out of office

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Feedback: IVR SMS option

Hi Raphaël, Thanks for the feedback. We have no immediate plans to resolve the Textback from IVR issues you mention, but I have added your feedback to our product backlog for future review and prio...

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• Martin Holmes - 🚫 Out of office
• Created June 22, 2022 08:11
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging

Hi Will, Thanks for the feedback. We have no short term plans to work on this as unfortunately the technology is not there yet. However, it will be something we would like to implement once it beco...

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• Martin Holmes - 🚫 Out of office
• Created May 25, 2022 08:06
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Easier way to review text (sms) history

Hi Tyler,  Thanks for the detailed use case description. You are 100% correct - the text history page is not scaling well for high volume accounts. It's something we're planning on updating later t...

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• Martin Holmes - 🚫 Out of office
• Created May 25, 2022 07:59
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Block Numbers via the API

Hi,Thanks for reaching out!This is not something we are considering at present but we have added this to our backlog for future consideration. Can you help us understand the volume of numbers you n...

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• Martin Holmes - 🚫 Out of office
• Created April 20, 2022 08:43
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Need to have visibility on who hung up first

Hi Benny, Thanks for the feedback. We understand your frustration in not being able to know who hung up the call first. We will add your request to our product backlog for future consideration.One ...

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• Martin Holmes - 🚫 Out of office
• Created February 02, 2022 09:16
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. About the overflow call function of talk

Hi,  Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here. I am not sure what you mean by "Colt Line". If you need additional help with setting up call ov...

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• Martin Holmes - 🚫 Out of office
• Created February 02, 2022 09:09
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Online for certain groups only

Hi Adrian & Lee, Recently there was a community post asking a very similar question.  The latest update on that community post thread (from Neil) explains where we are with group routing and presen...

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• Martin Holmes - 🚫 Out of office
• Created January 12, 2022 08:13
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Disable recording for overflow calls

Hi, Thanks for the feedback on your use case. Unfortunately this is something we don't have right now and it is not on our roadmap.  One workaround may be to configure call transfer to an external ...

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• Martin Holmes - 🚫 Out of office
• Created November 24, 2021 09:48
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. New feature request: creating Phonebook for making forwarding calls to collegues

Hi Rina, Ok I understand a bit better now, thanks for the further clarification. In Zendesk, it only possible to have either staff-users (e.g. Agent, Team Lead, Admin) or end-users (customers, non-...

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• Martin Holmes - 🚫 Out of office
• Created November 17, 2021 12:36
• 0 votes