Avatar

Martin Holmes - 🚫 Out of office

Zendesk Product Manager
  • Total activity
    119
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    19
  • Subscriptions
    71

Activity overview

Latest activity by Martin Holmes - 🚫 Out of office
  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi Raphaël, Thanks for the feedback. We have no immediate plans to resolve the Textback from IVR issues you mention, but I have added your feedback to our product backlog for future review and prio...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi Will, Thanks for the feedback. We have no short term plans to work on this as unfortunately the technology is not there yet. However, it will be something we would like to implement once it beco...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi Tyler,  Thanks for the detailed use case description. You are 100% correct - the text history page is not scaling well for high volume accounts. It's something we're planning on updating later t...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi,Thanks for reaching out!This is not something we are considering at present but we have added this to our backlog for future consideration. Can you help us understand the volume of numbers you n...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi Benny, Thanks for the feedback. We understand your frustration in not being able to know who hung up the call first. We will add your request to our product backlog for future consideration.One ...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi,  Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here. I am not sure what you mean by "Colt Line". If you need additional help with setting up call ov...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi Adrian & Lee, Recently there was a community post asking a very similar question.  The latest update on that community post thread (from Neil) explains where we are with group routing and presen...

  • Avatar

    Martin Holmes - 🚫 Out of office created an article,

    Announcing emergency calling capability and Enhanced 911 (E911) for certain countries in Zendesk Talk

    Announced on Rollout starts Rollout ends Jan 4, 2022 Jan 4, 2022 Jan 5, 2022 We’re happy to announce the rollout of emergency calling and Enhanced 911 (E911) for certain countries in Zendes...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Official comment

    Hi, Thanks for the feedback on your use case. Unfortunately this is something we don't have right now and it is not on our roadmap.  One workaround may be to configure call transfer to an external ...

  • Avatar

    Martin Holmes - 🚫 Out of office commented,

    Hi Rina, Ok I understand a bit better now, thanks for the further clarification. In Zendesk, it only possible to have either staff-users (e.g. Agent, Team Lead, Admin) or end-users (customers, non-...