Matteo Genesio Stara
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Last activity
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Activity overview
Latest activity by Matteo Genesio Stara-
Matteo Genesio Stara created an article,
Explore interface walk-through [Video]
This video walks you through a complete overview of the elements of the Zendesk Explore interface. For a more detailed explanation of each element, see the article: Getting started with the Explo...
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Matteo Genesio Stara created an article,
How to use our troubleshooting guides
A troubleshooting guide is an interactive learning article that provides specific steps to self-diagnose an issue or to complete a series of configuration tasks. The path consists of two main compo...
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Matteo Genesio Stara created an article,
Is there a user id that is not the user email address?
Question Is there a user id that is not the user's email address? Answer In Zendesk users are provided with two types of id's, not related to the email address: the user ID and the user external_i...
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Matteo Genesio Stara created an article,
How do I change or set the language in the widget on my website?
Question How do I manually set the language of my Web Widget (Classic)? Answer By default, the widget language is set automatically based on the customer's browser, see more in this article: What...
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Matteo Genesio Stara created an article,
How to set the ticket priority based on the support email address [Video]
Question How do I set the ticket priority based on the support email address the ticket was received at? Answer You can automatically set the priority of a ticket based on the email address the tic...
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Matteo Genesio Stara created an article,
Setting up the Google Developer console for the Google Play integration
This guide will walk you through the installation and integration of the Zendesk Google Play Integration, focusing on the part that happens outside Zendesk - namely, the steps taking place in the G...
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Matteo Genesio Stara created an article,
Can I decide when the Web Widget (Classic) is visible on the page?
Question Can I decide when the Web Widget (Classic) is visible on the page? Answer You can use the zIndex setting to change how the Web Widget (Classic) appears in comparison to other elements ap...
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Matteo Genesio Stara created an article,
I was hit by a spam attack. What do I do now?
Begin by evaluating an example spam ticket as outlined in the article: Where do spam tickets come from? Once you understand the channel spam tickets originated, read through the relevant option bel...
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Matteo Genesio Stara created an article,
Can I change a ticket status back to New?
Question Is it possible to change the status of a ticket back to New? Answer No, once a ticket's status has been changed from New, it can never be set back to New. For more information, see the art...
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Matteo Genesio Stara created an article,
Why does my ticket status change to Open automatically?
Question Why does the ticket status sometimes automatically change to Open? Answer When a New ticket is assigned to an agent, the ticket status automatically changes to Open. You'll see the change ...