Matthew Latkiewicz
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Last activity
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Activity overview
Latest activity by Matthew Latkiewicz-
Matthew Latkiewicz created an article,
About open vs. pending and on-hold tickets
What's my plan? One of the major benefits to using an Zendesk to handle your customer interactions is that, unlike an email inbox, the interactions in a ticketing system have a defined end-point: ...
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Matthew Latkiewicz created an article,
What is the difference between triggers and automations?
Question What is the difference between triggers and automations? Answer The differences between automations and triggers highlight two different aspects of a support workflow: time and action. Aut...
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Matthew Latkiewicz created an article,
How can I use automations to send alerts when a ticket needs a reply?
Question How can I create an alert to notify me that a ticket needs a reply? Answer You can create email reminders using automations. Automations are actions that you set up to take place within yo...
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Matthew Latkiewicz created an article,
How can I organize incoming tickets when I have multiple support addresses?
Question Why should I add multiple support addresses? How can I organize incoming tickets when I have separate support addresses? Answer To organize incoming tickets, create separate email addres...