Matt
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Total activity16
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Last activity
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Activity overview
Latest activity by Matt-
Matt commented,
Hi Delaney! Brandon's suggestion should work as intended as a workaround.An alternative option would be to add a "Comment Text does not contain the following string" condition in your trigger. That...
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Matt commented,
Hi Rudy! Yes, you should be able to see this for different time frames, like week for instance. This would involve just selecting a different time frame in the query filter for that step.
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Matt commented,
Hi Romulo! Yes, archived tickets are shown in Explore.
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Matt commented,
Hi Jen! If multiple replies are going out on the same ticket, I would advise adding a "Status is New" condition to the trigger to allow it to only send messages on newly received tickets. You could...
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Matt commented,
Hi Jchow! At this point, the only control an end-user has over their timezone is in the end-user portal when viewing their tickets. It will use the time zone from their computer/system.Thank you.
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Matt commented,
Hi Yrwyn!I would recommend configuring your Zendesk to produce the chat transcript as a visible comment on a ticket created from chat. This will automatically email them their chat transcript on th...
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Matt commented,
Hi Terry! That is currently not a possible configuration of Zendesk and suspensions. I will mark that as product feedback though so our engineers can consider it in future releases. Matt - Custome...
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Matt commented,
Hi Allison! Flow builder reporting is currently in progress and is still on our roadmap. I don't have more information than that right now, but it is in progress still and further updates are comi...
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Matt commented,
Hi Owen! Unfortunately, you are correct in that you cannot sort with a hierarchy dependent filter of two attributes. You are welcome to submit that for product feedback for others to vote on and b...
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Matt commented,
Hi Steve, This workflow can be accomplished by using Contextual Workspaces. With Contextual Workspaces configured, you can expand, collapse, and chose which apps open by default when working on ti...