Matt
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Votes on activity by Matt-
Hi Jen! If multiple replies are going out on the same ticket, I would advise adding a "Status is New" condition to the trigger to allow it to only send messages on newly received tickets. You could...
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Hi Allison! Flow builder reporting is currently in progress and is still on our roadmap. I don't have more information than that right now, but it is in progress still and further updates are comi...
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Hi Joshua! Limiting attributes to preselected values should be doable by utilizing sets. When creating a dashboard data filter using a set as the data filter column, only those attributes in that ...
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Hi Delaney! Brandon's suggestion should work as intended as a workaround.An alternative option would be to add a "Comment Text does not contain the following string" condition in your trigger. That...
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Hi Rudy! Yes, you should be able to see this for different time frames, like week for instance. This would involve just selecting a different time frame in the query filter for that step.
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Hi Romulo! Yes, archived tickets are shown in Explore.
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Hi Steve, This workflow can be accomplished by using Contextual Workspaces. With Contextual Workspaces configured, you can expand, collapse, and chose which apps open by default when working on ti...
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Hi Terry! That is currently not a possible configuration of Zendesk and suspensions. I will mark that as product feedback though so our engineers can consider it in future releases. Matt - Custome...
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Hi Jchow! At this point, the only control an end-user has over their timezone is in the end-user portal when viewing their tickets. It will use the time zone from their computer/system.Thank you.
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Hi Owen! Unfortunately, you are correct in that you cannot sort with a hierarchy dependent filter of two attributes. You are welcome to submit that for product feedback for others to vote on and b...